Deep Enrich
Eduarda Bennett
227 followers
Viamão, Rio Grande do Sul, Brazil
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About me
Analista de Onboarding
Education
UNIASSELVI
2021 - 2023Gestão da Tecnologia da Informação Information Technology 8.64
Experience
TOTVS
Jul 2019 - nowResponsável pelos atendimentos do sistema do Personal Med Legado para o Personal Med Online, realizando atendimento ao cliente via chat, telefone e e-mail para ambos sistemas. Realizo os indicadores diários do time, controle de qualidade do atendimento dos clientes, aberturas de issues, inclusão de manuais e fechamento de ouvidorias. Utilizo as ferramentas do TOTVS Manufatura (Protheus), SQL Server, Zendesk, Jira, Trello, Excel. Realização de documentações e evidências de testes, além de manuais de utilização do sistema, planilhas, testes manuais e automatizados. Atuei com os sistemas RM Hospitalar, PEP 1, PEP 2, SAU, Inteligência Artificial Carol e utilizavaSQL Server, Jira e Delphi.
Analista de Onboarding
Jan 2024 - nowAnalista de suporte técnico
May 2021 - Feb 2024Aprendiz
Jul 2019 - May 2021
Licenses & Certifications
- View certificate
Fundamentos Quality Assurance: TestPlan e boas práticas
Alura Cursos OnlineOct 2020
- View certificate
Teste de usabilidade parte 1: Seu produto é fácil de usar?
Alura Cursos OnlineOct 2013 
Scrum Foundation Professional
CertiProfJul 2021- View certificate
Liderança de Alto Desempenho
UdemyOct 2022 - View certificate
Fast MBA Lead - Liderança e Gestão de Pessoas
UdemyMay 2022 - View certificate
Teste de Software: Seja um expert e impulsione sua carreira
UdemyJan 2021 - View certificate
Teste de Usabilidade parte 2: Mensurando e entregando resultados
Alura Cursos Online - View certificate
Gerenciamento de qualidade de software parte 1: O documento MDS
Alura Cursos OnlineJul 2020 - View certificate
Gestão Ágil com Scrum COMPLETO + 3 Cursos EXTRAS
UdemySept 2021
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