Eddie Ward

Experience

• 

  Best Buy

  Sept 1997 - Jan 2005

  Supervisor

  • Prepared and conducted team meetings, trainings and other special events to communicate clear goals to team.• Assisted managers in hiring selection, performance management, and disciplinary actions.• Drove positive outcomes of key sales indicators within my department in support of Revenue, Margin, and NOP goals.• Engaged customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service.• Motivated, coached, recognized, and performance managed employees to reach their full potential.• Resolved complex customer issues Show less

• 

  Old Navy Clothing Retail

  Jan 2005 - Jan 2007

  Supervisor

  • Ensured associates consistently meet company productivity standards and compliance measures• Created a culture of engagement and high performance through development and coaching of all associates• Drove key performance indicators and brand loyalty by leading through your team• Made decisions and collaborated with other members of store leadership team to prioritize work based on business needs and company direction

• 

  Geek Squad

  Oct 2006 - May 2016

  Double Agent Home Theater Installer

  • Achieve Team leading client satisfaction results as measured by the Net Promoter System ®.• Responsible for all aspects of the client experience from appointment setup to post installation support. • Attain team leading performance in revenue generation by identifying unmet needs and making recommendations while onsite. • Assist in the training of Cadets (Assistants) and Agents during the new Agent integration process. • Experienced in all AV environments (Residential & Commercial) and categories.o Picture Panel (LCD, LED/LCD, Plasma, OLED), front projection and rear projection. Panel Repairo Source Certified Dish Network ® installer. o Sound 8 ohm and 70/100V Audio.o Signal Path Complex Audio/Video distribution. In wall/ceiling cable routing. Balun and Rapid Run experience. Field termination of all applicable cable types. o Control Logitech ® Harmony remote control programming. URC ® remote control programming. Show less

• 

  Dimensional Innovations

  May 2016 - Jan 2025

  Ensure all projects maintain high standards of quality and customer serviceOversee and administer tech installation and engineering teams, including schedules, review and approval of expenses, and staffingWork with Technology and Engineering teams to ensure best practices are followed for installation and service and that products are depicted accurately in Engineering drawings.Responsible for coordination and delivery of equipment for tech installationsEnsure profitability goals for team are being metProcurement of equipment for technology installationsWork on continuing education for team members to ensure most current best practices and tools are being utilizedSource and supervise any subcontract resources that are needed to complete a projectAssist service team with troubleshooting and resolving service issuesQuality Assurance testing of final systems to be deployedOnsite visits and occasional travelSystem Administration of tech components Show less Performed field verification and site surveysOrganized of all equipment and software necessary for the installationInstalled of custom audio video projects in the Midwest and throughout the US. Possessed working knowledge of audio, video, and control systems.Ability to work independently and in a team environment, communicate effectively and make sound decisions to ensure customer satisfaction. Inspection of completed work to ensure conformance to specifications and standardsWorked closely with system engineer and tech producer to help remedy any service issues that come up in a professional mannerProvided training to the client when the job is completeProvided customer service and audio-visual equipment troubleshooting and problem resolution via phone, video, and email. Made service calls to client locations to troubleshoot and resolve audio-visual equipment problemsParticipation in weekly customer meetings (phone or in-person)Tested and mockup new and existing hardware and software Show less Performed field verification and site surveysOrganized of all equipment and software necessary for the installationInstalled of custom audio video projects in the Midwest and throughout the US. Possessed working knowledge of audio, video, and control systems.Ability to work independently and in a team environment, communicate effectively and make sound decisions to ensure customer satisfaction. Inspection of completed work to ensure conformance to specifications and standardsWorked closely with system engineer and tech producer to help remedy any service issues that come up in a professional mannerProvided training to the client when the job is completeProvided customer service and audio-visual equipment troubleshooting and problem resolution via phone, video, and email. Made service calls to client locations to troubleshoot and resolve audio-visual equipment problemsParticipation in weekly customer meetings (phone or in-person)Tested and mockup new and existing hardware and software Show less

  • AV Engineering and Install Supervisor

    May 2019 - Jan 2025

  • Lead AV Technology Installer

    Oct 2017 - May 2019

  • Audio Video Technician

    May 2016 - Oct 2017
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  AVI-SPL

  Jan 2025 - now

  Commissioning Specialist