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Racheal Mower

Racheal Mower

Customer Service Representative

Followers of Racheal Mower16 followers
location of Racheal MowerSalt Lake City, Utah, United States

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  • Timeline

  • About me

    Assistant Manager/Rock Chip Tech/Safelite Auto Glass

  • Education

    • Salt Lake Community College

      2001 - 2001
      Associate's degree Accounting Technology/Technician and Bookkeeping

      I completed 8 of the 12 months required for Associates degree. I was unable to finish because I lost my grant and was unable to pay for it.

    • Salt Lake Community College

      -
      GED

      Obtained my GED

  • Experience

    • Cortiva Institute

      Jan 2019 - Sept 2019
      Customer Service Representative

      Assisted people in meeting with career advisors, assisted people in furthering their education, gave people neccessary knowledge of massage therapy & skin care.

    • Techna Glass Inc.

      Jun 2019 - Nov 2019
      Customer Service Representative

      Set customer up for Glass repair/replacement in the vehicle. Filled insurance claims, checked in parts, ordered parts, issued credit cards for parts, took payments from customers. Daily bank deposits, AR reports, closed jobs, invoiced work orders

    • Safelite

      Oct 2019 - Oct 2023

      I was the assistant manager & Rock chip repair tech, so I worked the front office as well as repaired rock chips. I would check in inventory, order parts & inventory needed for the shop. I would set up customers for their services. I also helped manage 9 windshield techs, managed the clock in & out times, assisted with the NPS scores & would have weekly assistant meetings with them to go over all of their stats & help them action plan to move up the ranks. I took many learning classes to further my knowledge in both my Customer advocate roll & my managerial roll as well. I came in 2nd in my company in our MANAGER ESSENTIALS COURSES. I have many certificates for all the courses that I took while working for Safelite. Show less

      • Certified Specialist

        Aug 2019 - Oct 2023

      • Assistant Manager

        Sept 2022 - Sept 2023

      • Assistant to Office Manager

        Oct 2019 - Aug 2023

  • Licenses & Certifications

    • Certified Rock chip Repair Specialist

      Safelite
      Apr 2021

  • Honors & Awards

    • Awarded to Racheal Mower
      Store Manager Essentials Safelite Auto Glass Apr 2023 This was a company wide requirement for all managers & assistant managers to complete. It was a 3 month course that was designed to help us know & understand all responsibilities & requirements necessary for our positions. I took 2nd place in the entire company & it helped me tremendously to have a better understanding of all that wax required of me.
    • Awarded to Racheal Mower
      Certified Rock Chip technician Safelite Auto Glass Mar 2021 I became certified to preform rock chip repairs while I was still working as a Customer Service representative.