Suneela Pervez

Experience

• 

  Bach Christian Hospital

  Mar 2006 - Jul 2009

  Information Technology Manager
• 

  Dubai Metro Rail

  Jul 2009 - Dec 2011

  • Automatic Fare Collection System & Revenue Reporting Specialist

    Jan 2010 - Dec 2011

  • Revenue Administration Officer

    Jul 2009 - Jan 2010
• 

  Serco

  Jan 2012 - now

  Manage and Lead Compliance Assurance program for Middle East Division and ensure all compliance reviews are conducted on time and according to requirements.• Responsible for the overall management of Quality system for Middle East Division.• Ensure compliance with the Serco Management System, support in the development and implementation of the division’s Management System to ensure continuation of the certifications to ISO 9001, 14001 and OHSAS 18001/ ISO 45001.To ensure compliance with International Asset Management standard, ISO 55001 at contract level.• Manage Internal and External audits, conduct quality audits.• Establish a system to identify non-conformities and propose corrective actions, monitor the implementation of corrective actions and improvement actions.• Evaluate the efficiency of controls and continuously improve the processes that also includes revisingprocedures, reports etc. according to the risk base analysis.• Involved in Transition and Mobilization reviews and support the requirements of the Bid Team in relation to the Quality documents/record submission• Liaise with stakeholders to monitor the quality strategy and objectives defined by the organization and report the data into reports on the effectiveness and suitability of the processes and systems in place.• Lead and manage the community of document controllers and community of compliance assurance from different contracts and functions of Serco Middle East as these people are based on various sites and involved in many strategic activities. Show less

  • Compliance Assurance and Quality Manager

    Aug 2021 - now

  • Quality and Operational Excellence Manager

    Jun 2020 - Aug 2021

  • Quality and Compliance Advisor

    Jan 2015 - Jun 2020

  • Risk, Quality and Compliance Officer

    Sept 2013 - Jan 2015

  • Assurance Analyst

    Jan 2012 - Sept 2013
• 

  Ras Al Khaimah International Airport

  Aug 2022 - now

  Head of Quality (Quality Postholder)

  GCAA approved Quality Post Holder at Ras Al Khaimah Airport ATC contract by Serco.• Responsible to ensure quality vision and strategy alignment with business objectives and established and maintained quality policies and procedures within the organization.• Design, develop and deliver the necessary processes and procedures required to compliment systems and to ensure compliance with the contractual & regulatory requirements of the contracts• To ensure that the contract is aware of, share, and continue to comply with legislative and regulatoryrequirements and best practices related to Quality Assurance.• Develop and implement a QMS plan and procedures for the program as per ISO 9001 requirements.• Review the documents prepared by the team and responsible to approve or reject before its shared with GCAA(General Civil Aviation Authority)• Schedule and conduct Quality internal audits for the contract.• Responsible to manage documents and audits on Q-Pulse and remain focal point of contact for GCAA(regulator Govt body) . Show less