Grace B.

Experience

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  Save The Child Initiative

  Jul 2017 - now

  Program Manager

  The save the child initiative gave me the privilege to show how passionate I am in child sexual abuse advocacy. Thus, I have successfully coordinated programmes in this context.

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  Edijalo Health services

  Jan 2018 - Sept 2019

  Customer Service Representative/Client Relations Officer

  As a child, I would call any network provider's customer service lines just to hear them speak. I would come up with an issue just to listen to how they speak. This sparked my interest in customer service.Getting a job at Edijalo Health Services as a customer care representative helped sharpen my skills. It provided the experience I wanted to have.While working here, I 1. made calls to customers and received 2. Sent heartwarming monthly messages to customers3. Sent emails 4. A little bit of marketing5. Documented day-to-day activities6. Submitted a monthly and mid-month report Show less

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  Mission Feed Foundation

  Jul 2022 - now

  Volunteer content Writer

  Everything about a child's well-being interests me. This and other reasons explain my interest in this job.I took part in campaigns by creating attractive and creative content for social media platforms.

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  Centracom Academy Limited

  Jan 2023 - Apr 2023

  Executive Assistant

  Draft, review and send communications on behalf of company executive(s) Organize and prepare for meetings, including gathering documents and attending to logistics of meetings. Answer and respond to phone calls, communicate messages and information to the executive. Prioritize emails and respond when necessary.

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  Heritage Bank Plc

  Feb 2023 - Jun 2024

  Cash Officer

  Assisted in overall day to day operations of the bank,including continuous development of effective staff-customers relationship to achieve organization goals and objectives for premium customer service delivery Exceeded the yearly targetServed as a relief officer to service managers(Head of Operations) who are on leaveEnsuring the branch ATMS are functional at all times and that the ATMS do not run out of cashEnsuring the fixed deposit letters are updated and sent to customers emails or ready for pick up by the customerEnsuring the mid month proof and monthly proof for the branch are updated daily and submitted on due date to the Regional Service Manager (Regional Head of Operations)Maintaining customer friendly disposition at all timesAuthorized cash transactions above the teller’s limitEnsuring teller cubicles are manned and functional at all timesEnsuring there is enough cash flowEnsuring effective service delivery to customers at all timesEnsuring tellers do not run out of cash while monitoring their GLs Show less

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  TALKCANVAS PRINTS

  Aug 2024 - now

  Manager

  ● Overseeing day to day Operations● Ensuring smooth functioning across all departments.● Preparing and presenting regular reports on operational activities andperformance to upper management.● Identifying inefficiencies in current process and recommendingimprovements.● Implementing new strategies to optimize workflows and reduce costs.● Leading and mentoring the operations team to enhance their targets.● Ensuring that products and services meet company standards andclient expectations.● Ensured effective and timely service delivery to customers at all times● Addressing any quality issues promptly and implementing correctivemeasures.● Ensuring that all operations comply with legal and regulatoryrequirements Show less