Thibaut Gouny

Experience

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  Snecma (SAFRAN)

  Feb 2014 - Aug 2014

  Intern - System Engineer

  Optimization of an algorithm of health monitoring for a business jet engine's on-board computer. - Review and simplification of high-level requirements. - Mathematical simplifications and proposal of evolutions with impact on performance (time, accuracy, memory). - Running tests and simulations to validate models. - Filing a patent.

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  Groupe BALAS

  Jan 2015 - Mar 2015

  Consultant

  Analysis of competition and proposal of solutions to identify targeted customers and Balas’ place in the market of ERP. Risk and potential profitability analysis. Study of the strategic place of their luxury bathroom company. Analysis of the profitability problems. Proposal of solutions to identify key factors of success and adequate guideline to follow.

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  Christian Dior Couture

  Jul 2015 - Dec 2015

  Junior Planner Europe & North America

  Supply Chain Planner Europe & North America - Replenishment of stores based on daily needs and newness. - Automation of tasks related to the shipment of products in the different areas covered. - Performance monitoring of stores and product & proposal of KPIs and studies related to continuous improvement. - Establishment and analysis of sales forecasts based on different criteria. - Rebalancing products in order to optimize sales opportunities- Data analysis for buying sessions Show less

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  Luuna

  Apr 2016 - Mar 2017

  Head of Products

  - Development of new products (sheets, pillow, dog bed, new mattress, base)- Market and consumer studies, analysis of competitors. Design and technical development with suppliers- Sourcing and purchasing, creation of competitive sourcing strategySupply Chain- Forecasting and production plan realization with suppliers- Quality and operational processes improvement- Creation of tools for the inventory management

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  Tediber

  Jun 2017 - Jan 2020

  Management and oversight of logistics providers and warehouse operations (budget >€1M).Management of delivery flows and B2B and B2C carriers (contracts, negotiations, pilot phases, and implementation).Implementation of strategic projects for operations (IT processes, customized transport plan, payment, premium delivery).Operational management of the brand's first store in Paris (profitable from year 1).Responsible for the reliability of data and decision-making information within the company. Show less In-house Project Manager on key projects (management of payments and PSPs, enhancement of the shopping experience, development of new tools for customer service: Zendesk, VoIP telephony, return flow management tool, etc.).Full design and development of new products for the brand (business opportunity, supplier sourcing, go-to-market strategy, etc.).Development of the brand's products in B2B (hotels, guesthouses, residences, etc.) with €400K in sales in the first year and major partnerships signed (e.g., ECLA).Opening and management of the brand's first physical retail location in the heart of Paris (concept establishment, technical implementations, recruitment of sales teams, etc.). Show less

  • Operations director

    Jan 2019 - Jan 2020

  • Business development manager

    Jun 2017 - Dec 2018
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  Argon & Co

  Jan 2020 - Jan 2022

  Senior consultant

  Consulting missions in operations and strategy for major French and European groups:Saint Gobain Group - (construction material stores): Audit and design of a transformation program for internal group factories to bring them up to international supplier standards in view of business expansion: Audit of existing processes, definition of the target and the gap from the current state. Design and deployment of evolutions (internal processes, IT developments, standardizations).SEB Group (Small domestic appliances) : Redefinition of logistics flows and Western Europe distribution scheme to adapt to the group's growth and the development of omnichannel: Strategy design and benefits for the group. Sizing and construction of a 100,000m2 warehouse and 500 FTE, preparation and execution of a tender for warehouse and transport management (€20M), support in the review of processes to be evolved.PMO (Project Coordinator) for a pharmaceutical group: Management and coordination of a program to redesign an industrial planning tool at the interface between different consulting firms, industry factories, supply chain, and top management.French luxury house: MVP for an eco-design project in creating an environmental impact index for use by the brand's designers. Show less

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  Farmitoo

  Jan 2022 - Jan 2024

  Head of Operations & Customer Care

  Managed 20+ people from 5 different countries (France, Germany, Italy, Spain, Netherlands).Position present in the Executive Committee (COMEX).Customer Care: Complete overhaul of all tools (Zendesk, Aircall, Hubspot) tailored to objectives (increasing revenue, repeat clients & customer satisfaction). Team productivity increased by 2.3 times, and customer satisfaction rating improved from 4.2 to 4.5 out of 5.Structured and documented the internal knowledge base, defined automations and management rules to optimize the handling of customer requests.Sales: Strategy and deployment of an agricultural sales force, presence at trade fairs. Key account management and institutional client management. Inbound sales management with a conversion rate increase from 10% to 21%.Data & Transversal: Implementation of data analysis and visualization tools for Customer x Vendor decision-making via Tableau and SQL (defining team needs, data collection and creating tables of maximum quality data, creating visuals and dashboards).Harmonization and improvement of post-sale customer experience through a large-scale project for implementing tracking for all our customer deliveries and access to stocks, managing 450 European sellers.Management of an external logistics provider for some marketplace sellers and optimization of the economic performance of sellers transiting on the platform. Show less

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  Les Grappes

  May 2024 - now

  Chief Operating Officer