Tetyana Flood

Experience

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  Dublin North West Area Partnership

  Oct 2008 - Dec 2008

  Receptionist/Administrator (part time)

  - receptionist duties- booking appointments for clients- typing documentation- handling ingoing and outgoing post

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  Threshold - National Housing Charity

  Feb 2009 - Mar 2011

  Housing Advisor

  Advised tenants of their legal entitlements under the current housing legislationAssessed individual needs of each client and established options available to that clientProvided information and advice to many non-national clients, including those who had Ukrainian as their first language Assisted tenants in referring cases to PRTB regarding deposits retention, minimum standards, breach of landlords’and tenants' obligations, rent arrears etcMade contact with landlords and letting agents, Social Welfare Officers, Local Authority and Environmental Health Officer on behalf of the tenantsEnsured that clients’ details were entered and maintained on company's database in keeping with established procedures and ensured that sensitive information was treated in an appropriate and professional manner Show less

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  Dublinlettings.com

  Jan 2011 - Apr 2011

  Estate Agency Negotiator

  Showing properties to prospective tenantsTravelled to and from various viewing locations at certain times as arranged Stayed in contact with the Company and potential tenants and subsequent collection of keysKept accurate records of clients’ detailsDocumented relevant requests and impressions of interested partiesObserved and assessed prospective tenantsProvided potential tenants with the information regarding terms of letting agreements, amount of rent, property management etc on their requestSubmitted reports to the Company on a daily basis Show less

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  Translation.ie

  Apr 2011 - Aug 2012

  Interpreter

  Provided high quality interpreting service at business settings (meetings,consultations ), appointments (medical i.e. hospitals, hospices, GP surgeries; legal/judicial i.e. Refugee Legal Service, Garda Stations, Civil and Family Courts, Dublin Airport, International Organisation for Migration, Citizen Information Centres)Attended appointments with clients at times arranged Ensured all confidential information was treated in a professional and appropriated mannerGuaranteed clients were provided with the highest standard customer service at all times Show less

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  Spirasi.ie

  Mar 2012 - Aug 2012

  Interpreter

  Provided interpreting service during medical assessments and therapeutic sessions Assisted doctors, psychologists, therapists and psycho-social workers during appointments Ensured that all information obtained during sessions was treated as confidential

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  Arvato Financial Solutions

  Aug 2012 - Oct 2017

  Resolved customer queries of technical nature in the process of registering in GMB,enlightened customers of product policies and ensurеd business model registered metGMB requirementsAssisted customers with requests of business verification; re activation of disabled pages and correct product usage as requiredAssisted new starters and less experienced colleagues in handling workload and solving customers issues Kept a track of incoming cases on daily basis, updated relevant files as required Show less

  • Quality Analyst (Google AdWords, UKI market)

    Mar 2015 - Oct 2017

  • Senior CSR Google My Business (Ukrainian market) and Subject Matter Expert at Google

    May 2014 - Mar 2015

  • Senior CSR Google AdWords (Ukrainian market)

    Aug 2012 - May 2014
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  Accenture

  Nov 2017 - Sept 2021

  LERT (Law Enforcement Response Team)

  • LERT Service Delivery Ops Senior Quality Analyst @ Meta

    Aug 2021 - Sept 2021

  • LERT Quality Analyst @ Meta

    Jul 2019 - Aug 2021

  • Senior Quality Analyst (Large Customer Sales) @ Google

    Mar 2018 - Jul 2019

  • Quality Analyst (Google AdWords, Inside sales (Proactive / Reactive) UKI

    Nov 2017 - Feb 2018
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  TikTok

  Sept 2021 - Nov 2023

  Global Quality Insights Specialist for Law Enforcement Response Team at TikTok
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  Department of Children, Equality, Disability, Integration and Youth

  Nov 2023 - Sept 2024

  Clerical Officer
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  City of Dublin ETB

  Sept 2024 - Sept 2024

  Clerical Officer
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  Houses of the Oireachtas

  Sept 2024 - now

  Clerical Officer