Jesse Appiah

Experience

• 

  University of Plymouth Students' Union

  Mar 2012 - May 2012

  • Shop Advisor

    Mar 2011 - May 2012

  • UPSU Reception

    Mar 2012 - Apr 2012
• 

  University of Plymouth

  Dec 2013 - Jul 2016

  • Hall Coordinator (HC)

    Sept 2013 - Jul 2016

  • Team Manager at the Residence Life Office

    Jun 2014 - Sept 2014

  • Frobisher House Receptionist

    Dec 2013 - Aug 2014
• 

  Volkswagen Financial Services (UK)

  Oct 2017 - Jun 2018

  Volkswagen Financial Services – Customer Service Advisor
• 

  Computacenter

  Aug 2018 - Oct 2018

  Computacenter (Rolls Royce Contract) – 1st Line Analyst
• 

  Alliance Automotive Group UK

  Oct 2018 - Dec 2020

  Information Technology Operations

  • Managed and supported the existing ISDN & PSTN voice networks and 7311 mobile devices, for over 230 businesses across the UK and Europe.• Oversaw the creation and completion of phone migration projects to an emerging VoIP platform.• Resolved escalated IT issues across all areas of the business. • Managed and resolved ‘critical-priority’ incidents as the weekly Incident Manager• Created and implemented documentation for processes and templates• Provided and implemented a means of imaging laptops and pcs to allow for a more efficient and faster provisioning method Show less

• 

  HORIBA UK LIMITED

  Feb 2021 - Oct 2023

  Software Solution Technical Lead

  • Providing regular project status updates to stakeholders and teams via written progress reports and delivering presentations to the relevant parties across the business and within various countries. • Streamlined, automated and implemented processes and solutions to provide a more efficient environment for staff, the team and customers; saving costs and time across the company.• Defined and developed a solution that saves the company over £11M annually.• Collaborating with other parts of the business to remove obstacles that are preventing the team from achieving an efficient solution on the projects that are being worked on. • Created and delivered presentations, documentation, user guides and walkthrough videos, for projects, to provide relevant details to the respective level of the stakeholders involved. Show less

• 

  Connells Group

  Oct 2023 - now

  Solution Architect