Nick Ruscito-Caissy

Experience

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  Royal Aviation Inc

  Jan 1999 - Feb 2002

  Supervisor

  Royal Aviation is a premier load planning company that provides a full range of flight coordination and supervision services for a variety of passenger and cargo airlines including Qatar, Air France, Alitalia and China Airlines.● Managed a team of 75 telephone reservation agents and all aspects of scheduling, performance evaluation and management, mentoring, and hiring/terminations; ● Oversaw logistical component of large orders, including inventory management, order delivery and reconciliation of receipts;● Managed merchant accounts of $1M+ daily;● Ensured documentation for all incoming and outgoing flights;● Generated daily sales reports to support senior management decision making. Show less

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  Comdata

  Mar 2002 - Mar 2010

  Director of Operations

  Comdata is a leading provider of fleet management and B2B payment solutions and the largest fuel card provider in North America.● Drove business development and led service to a customer base of 5,000 logistic/carrier accounts by coordinating a network 3,000 independent contractors across North America to deliver large pilot car projects for complex overdimensional transportation;● Led and managed a team of 15 associates in a Customer Service environment with primary accountability for hiring, developing, evaluating, and coaching for performance;● Partnered with customers to conduct needs assessments, tailor solutions and resolve issues and disputes; ● Conducted performance reviews for all associates and managed training, performance improvement and certain HR-related administration tasks/documentation.ACHIEVEMENTS: ► Developed and implemented a company-wide system to efficiently coordinate independent contractors across North America ► Earned Comdata "Supervisor of the Year" Eagle Award in 2006 Show less

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  ODS North America

  Apr 2010 - now

  President & CEO of ODS North America

  As North America’s largest pilot car network, ODS has been helping specialized carriers to deliver challenging oversized shipments across the US and Canada since 2010: arranging professional pilot cars anytime, any place and over any distance. ODS drives business for its pilot car partners, paying them quickly while enabling them to focus on doing what they do best. A true leader in its field, ODS offers unparalleled risk mitigation via an industry-unique umbrella insurance policy that covers ODS operations (www.odsna.com).● Identified a need within the transportation industry and led the launch of an innovative escort vehicle brokerage company, including developing the company’s service infrastructure, leading growth, building a 3,200 sq ft office, establishing ODS as a formidable industry player with customers in every state/province;● Directing all business, operational and financial performance with full P&L responsibility;● Overseeing all partnering, business development, dispatch operations, sales, marketing, continuous improvement, and the development of North America’s largest pilot car network with a constant focus on providing a highly-responsive, customer-centric, boutique service;● Managing operations that engage an average of 150 to 300 pilot cars daily on ODS projects, as well as providing route surveys, transportation planning/consulting, risk mitigation, invoice consolidation and administrative streamlining;● Directing all aspects of ODS Fleet Services (launched in 2016), an asset-based company serving North America with 10 new, fully equipped escort vehicles and expertly trained drivers. ACHIEVEMENTS: ► Built the company from startup to $10M in revenues ► Booked 40,000 specialized transport loads involving 75,000+ escort vehicles ► Spearheaded initiatives that have evolved the industry towards better service and protection ► Launched ODS Fleet Services in 2016 to drive additional value, quality and service Show less