Maria Elena Valdez

Experience

• 

  Drain Patrol Plumbing

  Apr 2007 - May 2008

  Bookkeeper

  ​Maintain and operate a set of general book accounts.• Takes trial balances and prepares summary statements of ledger balances.• Assists in the preparation and typing of departmental budget and in maintaining budget control.​Dispatch Duties.

• 

  Express Employment International

  Feb 2012 - Mar 2013

  Auditor

  • Participate in internal assessments and audits as required.• Notify supervisors or other personnel of production problems.• Confer with company officials about regulatory matters.

• 

  GLS US

  Dec 2013 - now

  Manage the operating structure of the Depot within company standards to drive success of the operations supervisors as well as all team members within the Depot.Perform duties as assigned by the Regional Operation Manager and the Director of Operations.Oversee and direct the daily operation to ensure that staff, delivery, pickup, and outbound standards are met; review driver and staff unit cost daily, bi-monthly, quarterly, and annually in order to achieve established KPI's.Communicate with clients to maintain a high level of service and working relationship.Communicate daily with Customer Service to resolve daily customer issues and concerns.Work directly with HR in the recruitment, hiring, training, and termination of staff.Manage production, quality process and transportation in accordance with GLS's policies and procedures to obtain optimal profitability.Manage and coach Operations Supervisors and hourly employees.Establish weekly operations plans to ensure all customer volume is processed and delivered in a timely manner.Recommend measures to improve production methods, working conditions, and increased efficiencies.Coordinate and ensure all safety and regulatory compliance needs are met for internal and external powered equipment.Work with Human Resources function to include time & attendance, headcount, staffing, evaluations, and employee relations.Manage depots quality functions: monitor internal/external quality controls; track service commitment levels and effectiveness, develop new quality initiatives; implement best practices.Monitor and ensure that all facility equipment is working correctly and meeting production standards.Act as liaison between the facility and the TPC.Oversee safety activities including compliance with GLS's safety policy, employee training, reporting, and maintaining OSHA logs.Review performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement. Show less • Manage the operating structure of the Depot within company standards to drive the success of the AM and PM supervisors as well as all team members within the Depot.• Supervise, assign tasks, coach, and discipline staff as needed.• Validate prior day delivery operations and perform daily and weekly TPC reconciliation process.Audit all prior day operations for accuracy in settlement totals, hours worked, and allocation of labor.• Oversee the execution of all required reporting functions at the Depot.• Ensure that dispatch operations are meeting all expected response service times and handle escalations as they come up.• Delegate tasks as needed to the appropriate team members for accurate and on-time completion.• Monitor and track delegated assignments to ensure performance and compliance.• Perform duties as assigned by Region Director and management. Show less Service-oriented Operations Coordinator with 10 year background in office administration. • Use computers for various applications, such as database management or word processing.• Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.• Create, maintain, and enter information into databases.• Complete forms in accordance with company procedures.• Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.• Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.• Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.• Prepare audit reports containing route analysis results.• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Show less

  • Hub Operations Manager

    Sept 2022 - now

  • Depot Manager

    Mar 2022 - Sept 2022

  • AM Operations Supervisor

    Feb 2021 - Mar 2022

  • Operations Coordinator

    Dec 2013 - Feb 2021