Manav Aggarwal

Experience

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  Accenture

  Jul 2011 - Mar 2016

  Senior Software Engineering Analyst

  • Assisted BU IT team in stakeholder management by Engaging key stakeholders, requirement gathering and implementing best possible solution.• Created Business Process flowcharts, data models, architecture, use cases and user stories with MS Visio and IBM Blueworks. • Prepared project plans and estimated costs for continuous improvement initiatives.• Project Management: Led the overall implementation and maintenance of applications based on Salesforce.com.• Identified customer’s areas of concern and designed solution frameworks to automate them which led to 30% cost savings i.e. $36,000 per year.• Optimized error handling systems through automation which led to 20% lesser tickets raised.• Upgraded user registration process to achieve 90% automation.• Enhanced on boarding process with a new training and mentoring structure. Show less

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  The Booker's Diary

  Jan 2016 - now

  Owner

  The Booker's Club is a group of passionate readers. We believe in our judgement of books (based on our experience of reading them) and share our opinions about them as well. This blog will help beginners as well as bookworms with a critical analysis of various books.As the co founder of the website, I manage the technical implementation as well as the content.

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  Scienceandcooking

  Apr 2017 - May 2017

  Marketing Intern

  Online Marketing | Increase Brand Awareness o Social Media Marketing. o Search Engine Optimization. o Website UX Design.Offline Marketing o Design offline marketing strategies to increase footfalls. Acquire partners o Contact other vendors to source groceries and other raw materials at affordable rates.

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  Changepond Technologies

  May 2017 - Sept 2017

  Business Development Manager - B2B Sales

  • Identified new business opportunities and collaborated with Govt. of Malaysia to implement indemnity insurance scheme for the Malaysian Medical Council.• Created direct marketing campaigns like targeted emails sent to specific leads which led to warm calls.• Handled marketing & sales operations and market efforts through content marketing initiatives built to target Malaysian and UK customers.• Enabled business growth by implementing strategies like Marketing Automation to create warm leads.• Generated new leads through LinkedIn & secondary data sources and identify Right Person Contacts.• Worked on proposals for Salesforce.com (SFDC). Created documents and provided detailed information to the development team to implement POCs. Show less

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  TCS

  Dec 2017 - Dec 2018

  Salesforce Consultant
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  AppShark Software

  Jan 2019 - Feb 2021

  Sales Cloud Consultant

  • Ability to understand their requirements and find pragmatic ways to meet their needs.• Evaluate customer’s business requirements, needs and objectives and transform same to company processes, solutions and modules being implemented.• Provide Salesforce CRM applications solutions to an exclusive range of clients across high profile assignments.• Engage in project coordinating, team leading and implementing Salesforce CRM functional consultation.• Ensure seamless transition through customer lifecycle working closely with presales, professional services and support teams.• Possess strong leadership in the team and monitoring the team to the best outcome of the project work.• Involved in Project design and planning framework with SOW’s, SLA’s, LOE’s documentation. Show less

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  Salesforce

  Feb 2021 - now

  • Sr Success Guide

    Aug 2023 - now

  • Customer Success Specialist

    Feb 2021 - Aug 2023