Lana Zumot

Experience

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  Barakeh Travel & Tours

  Apr 2004 - Apr 2015

  Travel Agent

  Customer service-oriented Travel Agent with 11 years career experience in Travel and Tourism industries. Possesses expertise in strategic partnership identification and development, event planning, and travel coordination. Key skills include time management, organization, and written and verbal communication.•Maintain regular communication with customer prior to departure to provide updated travel information, including delayed departures and earlier flight availability.•Responsible for collecting and recording deposits and final payments.•Verify customer passports, visas, and state issued ID's, and ensure proper identification for passage to foreign countries.•Prepared detailed itineraries including nearby sight-seeing tours of historical places, shopping centers, and entertainment.•Investigated customer complaints with transportation, accommodations, and various travel-related providers.•Met with customers to discuss travel foreign and domestic travel and tour packages.•Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours.•Provided travel brochures and destination literature with points of interest relevant to customer needs.-Ensured correct formatting/dates of tickets processed on a daily bases.-Contacted airlines on behalf of clients to resolve any issues and make sure clients are satisfied.-Encouraged clients to visit company's Facebook account and provide feedback. Show less

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  Multi Business Partner

  Aug 2009 - Mar 2012

  Executive Assistant to CEO

  sell, activate phones, accessories make payment and fix phones and computers..

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  Petra travel agency

  May 2016 - now

  Self Employed