Cynthia Oliveira

Experience

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  C3SL - Centro de Computação Científica e Software Livre

  Apr 2015 - Mar 2017

  Software Project Management, Business Requirements

  ● Collected business requirements and managed the customers expectations. Diagnosed and categorized product improvements.● Developed more than 30 system documentations, requirements specification, and use case descriptions.● Acted as a Scrum Master, organizing daily meetings, keeping track of activity and status development, and transferring any identified risks to project management.● Developed functionalities using the Ruby on Rails framework, automated tests, and used Git for version management. Show less

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  Ecomp

  Apr 2015 - Oct 2015

  Human Resources Development Advisor

  ● Led the recruitment and selection of new junior entrepreneurs. Examined resumes and prepared group dynamics.● Created activities to increase the integration among employees. Facilitated courses for the professional development of the team. Implemented processes to improve the feedback culture in the company by 60%.● Grew the SCRUM methodology culture in the project's development around the company.

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  Smart Consultoria e Governança

  Mar 2017 - Aug 2019

  Project Manager, Solutions Consultant, Certified PMP

  ● Designed a financial process re-engineering project to improve and facilitate monthly close activities; restructured communication flow among 5 departments and cut down paperwork by 40%. ● Presented monthly after-sales meetings with C-level leadership to guarantee the projects successful adoption.● Led the redesign of the production processes in the textile industry, which resulted in implementing management tools that increased by 30% the control and analysis of the C-level executives.● Created a knowledge base of 25 internal resources, improving employee onboarding and increasing the user experience for newcomers by 50%. Show less

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  Wiley

  Sept 2019 - Mar 2023

  Technology Project Manager, Customer Success Consultant

  ● Played a key role in the integration of complex Software as a Service (SaaS) systems from over 40 major retail, tech, and banking enterprises, enhancing the corporate learning experience for employees.● Managed a 10-member cross-functional (product, architecture, infrastructure) team and coordinated with two senior business partners toward launching a corporate learning management system (LMS).● Facilitated the pre-sales process for a government company by demonstrating the integration product and presenting the recommended architecture to solve the prospect challenges, resulting in over R$1MM allocated budget for the project implementation. Show less

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  Coursedog

  Aug 2023 - Nov 2024

  Customer Success Specialist, Data Engineer

  ● Onboard U.S. institutions, ensuring smooth transitions and successful project implementations.● Prioritize excellent customer experience with products while consistently delivering projects on time, on budget, and within scope.● Lead engaging client-face presentations and transform complex concepts into clear, actionable insights that empower them to act.● Expertly managed support inquiries, resolving customer concerns with precision and care, driving high satisfaction rates and long-term retention. Show less

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  Lindt & Sprüngli (Canada), Inc

  Nov 2024 - now

  Sales And Marketing Specialist