Experience

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  Wipro

  Jul 2010 - Dec 2012

  Senior associate - centralized it support

  Member of IT Servi Management team of Wipro's one of the largest client (Genpact) Global Service desk agent @Genpact IT Services Centralized Helpdesk Operations handling Wintel 1st level support Production operations specialist & backup support member for Major Incident Management

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  Sita corp

  Jan 2013 - Jun 2019

  Senior technical consultant - sap erp application delivery

  Being an SAP implementation & Channel partner, Sita Corp rolled out multiple ERP functionalities like manufacturing, supply chain, finance & Controlling, Funds & Grants management, BPC & Hana projects for their clients in diverse sectors. Being a Senior Consultant, I lead the Service Desk & Event Management Teams under the role of Service Operations Expertise.Set up the Incident, Problem & Change management processes as per the ITIL standards.Application Deployments, UAT & Production SupportSAP Solution Manager SAP VAR Support & audits handling SAP VAR Partner Certification achiever Show less

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  Cotiviti

  Jul 2019 - Jun 2020

  Major incident manager - global command center

  Worked in 24/7 Support operations, as a major incident manager in Command Center operations handling Incident, Problem & Change Management, Service Desk & Command Center teams. Worked for HCSC - A subsidiary of TMG Health (A Cognizant company) client Implemented event management process for hcsc Successfully integrated command center operations during Verscend & Cotivit merger Member of CMMI achievement team

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  Cognizant

  Jul 2020 - Jun 2021

  Crisis manager - production & infra ops

  Worked as Crisis Manager @ AMS (Application Managed Services) driven highly critical production operations for one of the world's largest pharmaceutical client of Cognizant. Handling production outagesMajor Incidents Problem investigation by performing Root Cause analysis Application changes and enhancements handling

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  Jpmorganchase

  Jul 2021 - now

  Problem manager

  Driving RCA callsHandling problem management Global OpsFacilitating root cause analysis Resolution and remediation Planning for major outages in production Service level improvement