Experience

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  Chase bank kenya ltd

  Jan 2009 - Jan 2009

  Sales and marketing intern

  Customer service.Client relationship management.Specialized in Personal Banking.

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  Nation media group

  Apr 2010 - Dec 2011

  Reporter

  Areas of focus and Specialization: Business news, environmental journalism and human interest stories. Gather and analyze facts regarding events that are newsworthy. Collect information through investigation, research, observation, photos and interviews. Apply innovative ideas for writing news that is associated with businesses and people.

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  Prime bank africa

  Jul 2012 - Jul 2014

  Relationship officer

  Prime Bank, Westlands Branch. Client relationship management.Business development in Corporate, Small and Medium Enterprises (SME) and Personal Banking.Portfolio management: Business and personal Loans, Account opening and savings (Fixed & Call Deposits). CAREER HIGHLIGHT: Delivery and achievement of KES. 50Million sales target within 6 months!

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  Uap insurance kenya ltd

  Aug 2014 - Dec 2014

  Business manager - retail affluent

  Plan and execute effective sales strategies for high-end (Affluent) prospects and clients. Apply the correct sales tactics to gain the highest lead-conversion rate and ensure a smooth and supported customer experience.Build rapport and maintain client relationships over multiple conversations and stakeholder events.Plan and implement for activation events and activities to advise affluent prospects and clients on retirement planning, investing, and protecting against risks. Client portfolio management: Policy management and updates, asset management and liabilities status, tax status, existing insurance and risk analysis. And advise as required. Show less

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  Bunson travel :||: cwt kenya

  Dec 2015 - May 2016

  Sales and marketing executive

  Customer Service and support. Work with the Finance and sales and marketing teams to identify possible gaps in travel service offering and generating new ideas that promote Business and leisure travel throughout the year.Deliver sales presentations, ensuring the content is consistent with other marketing communications and personalised to corporate clients.Organise and manage events to promote and improve stakeholder relationships. Handle pre-event paperwork and organise the logistics of stakeholder meetings.Client Relationship Management: Management and grow corporate clients' travel portfolio.Contract management: Through after-sales care, setting the tone for clients' expedition and adding value through relationship management. Acting as bridge between corporate clients and designated account managers on how best to handle client-allocated travel budgets. Show less

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  Royal air maroc

  Jun 2016 - Mar 2019

  Marketing and sales executive

  SALES. Book flights and arrange insurance using our approved providers.Process customer payments (including deposits, balances and insurance) via our Content Management System (CMS) and payment platform.Process booking forms and follow up on required information from travellers and enter it ontoour CMS.Prepare itineraries and quotes (including flights, insurance and accommodation/Holiday plans) fortravellers in an accurate and timely manner.Organise bespoke departure packs for travellers prior to their trips.MARKETING. Prepare contracts and service level agreements (SLAs) for travel agents in Nairobi & Mombasa, Entebbe and cities.Relationship management and portfolio growth of group travellers and travel agents in East Africa. Event management: Reward top performing industry stakeholders and services providers (Travel agents, hospitals and hotels). Apply the correct sales process to gain the highest lead-conversion rate and ensure a smooth and supported customer experience.Work as a team (Accounts, airport staff and ticketing teams) to track all enquiries efficiently and ensure high standards of service delivery are maintained. Report generation for travel agencies through use of Client Relationship Management (CRM) system to enter and retrieve information about booking activities and provide analytics reports on recorded agency performance. Research, Monitor and report on sales activities and trends of industry and competitors, providing relevant information to management and pricing team members. Show less

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  Charlotte ticketing & tours

  Mar 2018 - now

  Travel director

  Travel Agency based in Nairobi with a focus on affordable and Memorable travel experiences.

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  Various companies

  Mar 2019 - Sept 2021

  Digital marketing consultant

  Creatively tell brand stories. Social Media Marketing: Create and manage various social media platforms. Development of Digital Marketing Strategy. Design and oversee different aspects of digital marketing from management of the marketing database, email lists, manage communication messaging.Develop and monitor campaign budgets.Use analytics and metrics to prepare accurate reports on marketing campaign’s overall performance.Identify the latest trends and technologies affecting different industries.Evaluate important metrics that affect our website traffic, service quotas, and target audience.Recommend improvement and upgrades on digital channels. Work with different clients and teams to brainstorm on innovative growth strategies.Oversee and manage all contests, giveaways, and other digital projects in line with driving engagement and growing online audiences and following. Show less

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  Charlize marketing

  Jun 2020 - now

  Digital Marketing Agency based in Nairobi with a focus on Startup business and, Small & Medium Enterprises. Use creativity to tell Brand stories.Content development and marketing. Social media management and marketing.Carry out digital health checks on behalf of clients and advise on effective digital strategies. Website Development and upgrades: based on #SEO guidelines and strategies. Digital/Online portfolio management on behalf of clients. Influencer management.

  • Digital Marketing Director

    Apr 2020 - now

  • Marketing Consultant

    Jun 2020 - Sept 2021