Experience

• 

  Imerit technology

  Dec 2016 - Sept 2022

  Working with a team of 90+ folks. Team Management, Quality Assurance, Reporting Management and Presentation, Workforce Management, Employee Compliance, People management, Handling Difficult Conversation, Performance Management, Coaching, Feedback. Working with a team of 30+ folks. Team Management, Quality Assurance, Reporting Management and Presentation, Workforce Management, Employee Compliance, People management, Handling Difficult Conversation, Performance Management, Coaching, Feedback. Team Management, Quality Assurance, Reporting Management and Presentation, Workforce Management, Employee Compliance, People management, Handling Difficult Conversation, Performance Management, Coaching, Feedback. Good Productivity with quality within SLA.

  • Senior Team Lead

    Oct 2020 - Sept 2022

  • Team Lead

    Apr 2019 - Oct 2020

  • Jr. Team Lead

    Apr 2018 - Mar 2019

  • ITES EXECUTIVE

    Dec 2016 - Mar 2018
• 

  Fives digital

  Sept 2022 - Feb 2023

  Senior team lead ops
• 

  Tech mahindra

  Mar 2023 - May 2024

  Senior team lead-bps (u3)

  Team Management, Quality Assurance, Reporting Management and Presentation, Workforce Management, Employee Compliance, People management, Handling Difficult Conversation, Performance Management, Coaching, Feedback.

• 

  Macgence

  May 2024 - now

  Project manager

  Project management, vendor management, vendor onboarding, Client communication, operations management, Quality management, Reporting Management and Presentation, Workforce Management, Employee Compliance, People management, Handling Difficult Conversation, Performance Management.