Experience

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  Pricewaterhousecoopers

  Jan 2009 - Jan 2010

  Social and environmental sustainable solutions [sess]

  Provide with legal knowledge to create a new business unit and provide Advisory to different companies in sustainable matter. Determine the legal compliance necessary to measure the Corporate Social Responsibility and Environmental Management:

• 

  Embajada de la república bolivariana de venezuela en costa rica

  Jan 2010 - Jan 2011

  Attorney at the multilateral affairs section / office of the ambassador

  Provide legal expertise to the different cases and procedures at the Inter-American Court of Human Rights while maintaining the cooperation between the two nations with social and cultural initiatives executed through projects with a sustainable approach.

• 

  Business solution network

  Jan 2011 - Feb 2016

  Account manager / project management

  Account management based on consultative sales to develop new businesses and achieve up-sell and cross-sales. Gathering of customers' needs and drafting of management systems applied trough technology. Drafting of user stories, acceptance criteria, and functional design of solutions.

• 

  Gorilla logic

  Feb 2016 - Jan 2019

  Operations manager, costa rica

  In charge of country operations, drafting of inner processes based on both a lean and flexible philosophy while being compliant with local legislation.

• 

  Xtensifi

  Jan 2019 - Jul 2020

  General manager, costa rica

  Primarily responsible for the day-to-day operations of Xtensifi SRL to include staffing, financial reporting, compliance and general operating activities.

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  Publicis global delivery (pgd)

  Jun 2020 - Apr 2023

  Defined & implemented a global operations playbook to standardize & scale existing best-practices from Centers & addressing areas of improvement to ensure global operational consistency & delivery quality.Supported the Global Capacity Planning function for demand management, resource management, staffing and allocations based on skills, seniority and time zone. In charge of the operations for the Costa Rican and Colombian PGD Centers. Responsible for implementing the Publicis Global Delivery Strategy in the region.

  • PGD Global Operations Director

    May 2021 - Apr 2023

  • LatAm PGD Operations Director

    Jun 2020 - Jan 2022
• 

  Microsoft

  Mar 2024 - now

  Latam delivery resource manager

  Responsible for efficiently allocating and managing resources to deliver strategic projects across Latin America. With a focus on optimizing team performance and project success, oversees the entire resource planning and deployment process. Collaborating closely with cross-functional teams, ensures alignment between project objectives and resource allocation strategies. The role involves driving operational excellence and fostering a culture of innovation to meet the organization's goals effectively. Show less