Experience

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  Walmart

  Jun 2008 - Jul 2010

  Customer service representative

  Used effective communication skills to insure customers’ needs were metUsed variety of customer service techniques while working as a cashier and service desk attendant

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  Elite marketing/air tran

  Jul 2010 - Jan 2011

  Sales representative

  Demonstrated product knowledge to help meet customers’ needs and wantsRewarded for exceeding sales goals

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  American family life assurance company (aflac)

  Jan 2011 - May 2011

  Licensed independent agent

  Promoted/Introduced products and services through social networking and direct marketingSecured and serviced clients by building relationships via phone, canvassing, and networking opportunities

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  Providence center

  Jul 2011 - Jun 2012

  Individual mentor

  Developed skills to help integrate developmentally challenged clients into the community successfully Achieved individual goals as determined by their service coordinator Educated clients in lessons on job and life skills

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  Internet testing systems (its)

  Jul 2012 - now

  Provides support to multiple Program Managers and projects Manages test production and project schedules Coordinates schedules with external clients, Test Production and QA Assists with research and troubleshooting Performs data analysis Interacts with clients (both written and verbal) Performs system configuration and validation Performs Post-Production Validation (QA) Acts as backup when Program Manager is out Provide technical support to 1250+ clients weekly located throughout the world Developing basic Information Technology skills in order to better assist with computing issuesMost support cases handled 2013 to present

  • Project Manager

    May 2016 - now

  • Project Manager

    May 2016 - now

  • Client Support

    Jul 2012 - May 2016