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Abosede Serah Inaolaji

Abosede serah inaolaji

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location of Abosede Serah InaolajiHalifax, Nova Scotia, Canada
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Followers of Abosede Serah Inaolaji847 followers

  • Timeline

  • About me

    Sales and service associates

  • Education

    • Standard aviation and maritime institute

      2010 -
      Diploma air hostess & ticketing and reservation distinction

      Had theoretical and practical training on the following: Attending a pre-flight briefing, carrying out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals, drinks and stock are on board; welcoming passengers on board and directing them to their seats; informing fliers of the aircraft safety procedures and ensuring that all hand… Show more Had theoretical and practical training on the following: Attending a pre-flight briefing, carrying out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals, drinks and stock are on board; welcoming passengers on board and directing them to their seats; informing fliers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away; checking all seat belts and galleys are secure prior to take-off; making announcements on behalf of the pilot and answering questions during the flight; serving meals and refreshments; giving first aid where necessary; ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board; completing paperwork, including writing a flight report. Show less

    • University of lagos

      2019 - 2021
      Master’s degree employment relations and human resource management

    • Lagos state university

      2011 - 2014
      Bachelor’s degree mass communication/media studies 2.2

      Activities and Societies: Public Relation and Advertising Student Association.

  • Experience

    • Asterix obelix and co ltd

      Feb 2022 - Dec 2022
      Customer care / hr officer

      Serve as a Customer Care to potential customers. Process orders for potential customers and responsible for the overall performance of inbound requests from users both via calls, emails and possibly other channels. I am responsible for call interactions, performance tracking on both outbound and inbound requests as well as delivering high quality interactions with our users via email.Achievements & Responsibilities● Manage a team of inbound and outbound call center and email handling agents. ● Responsible for achieving agreed set quantitative metrics in the contact center such as call resolution, email response turnaround time and waiting times● Responsible for achieving agreed set qualitative measures in the contact center such as call monitoring, customer retention, conducting assessments, customer surveys, reporting on quality performance. ● Responsible for the compilation, analysis and evaluation of contact center statistics ● Responsible for the cost management of the contact center which involves budget input and management ● Implement and monitor systems, processes and SOP’s and corrective actions. Ensure integration of industry best practice standards into the contact center.● Drive customer self-help and automation processes including IVR systems. ● Oversee the management of all internal/external communication, which includes but is not limited to customer escalations and support scope.● Resolve team issues and problems in a timely manner and within SLA requirements.● Ensure all contact center processes and rules are documented and accessible to all Show less

    • Mcdonald's

      Jun 2023 - now
      Service assistant

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Abosede Serah Inaolaji
      CEO AWARD FOR PERORMANCE CEO ASTERIX OBELIX & CO LTD Dec 2014 This award is organised yearly 2014. I was unanimously voted by the departmental head as the best performing staff 2014. This award got me fully integrated into the firms future leaders academy.