Majesty Mathews

Experience

• 

  Hancock Roofing

  May 2017 - Oct 2018

  Customer Service Specialist

  • Answered inbound calls and made outbound calls in the customer service department at Hancock Roofing.• Analyzed and edited technician reports, built reports, and organized data in Excel for team members.• Interacted with customers, scheduled technician appointments, and communicated with insurance carriers.• Inputted information for new clients and ensured customer satisfaction through effective communication.

• 

  Priority Payment Systems

  Jan 2019 - Jan 2020

  Client Services Representative

  • Answered inbound phone calls in a professional and friendly manner to assist clients with inquiries• Provided support for point of sale technologies to ensure smooth transactions for merchants• Handled escalations in a timely and professional manner while adhering to company policies

• 

  Sysnet Global Solutions

  Sept 2019 - Jul 2022

  Learning And Development Specialist

  • Developed virtual and in-person training exercises for new-hire onboarding, resulting in improved employee retention.• Managed special projects and partner relations, ensuring seamless communication and collaboration.• Updated training documentation to comply with industry best practices, enhancing training effectiveness.

• 

  Allstate

  Jun 2022 - Dec 2023

  Licensed Sales Producer

  • Developed leads and scheduled appointments for Allstate Insurance products in Stone Mountain, Georgia.• Identified customer needs and marketed appropriate products and services to establish client relationships.• Followed up with customers as needed to ensure satisfaction and retention.

• 

  Macy's

  Nov 2023 - now

  Customer Experience Leader

  • Expert in improving and driving on-site customer engagement • Implements strategies to enhance consumer experience and customer service.• Currently pursuing a Bachelor's of Science in Cybersecurity at Southern New Hampshire University.