Mujieb Adams

Mujieb Adams

Tier 2 Senior Support Engineer

Followers of Mujieb Adams207 followers
location of Mujieb AdamsCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    Premium Client Manager at DigiCert, Inc.

  • Education

    • University of the Western Cape/Universiteit van Wes-Kaapland

      2001 - 2005
      Bachelor’s Degree B.Com General

      Activities and Societies: Worked as a Senior Student assistant throughout study career

  • Experience

    • MWEB

      Jan 2004 - Dec 2007
      Tier 2 Senior Support Engineer

      • Providing of technical support to existing M-web clients via phone, e-mails and faxes • Manage Team of Agents• Admin for both client portfolios and staff• Day to day support for Mweb Business callcentre

    • IT Intellect

      Jan 2008 - Dec 2008
      IT Trainer / Lecturer

      • Pre-course training needs analyses to establish level of delegates’ knowledge. • preparing the learning environment and resources (course guides etc.), including setting up IT equipment;• delivering training programmes to clients either in a group classroom setting or on a one-to-one basis, at current employer’s offices or client’s offices depending on client’s requirements• supporting and coaching learners using the self-learning packages;• evaluating the effectiveness of the training and course outcomes (exams to be written and marked at the end of sessions);• taking responsibility for maintenance of hardware and software used for training purposes and recommending repairs and upgrades to management where appropriate;• keeping up to date with relevant systems, software and online training technology Show less

    • Bytes Specialised Solutions

      Jan 2009 - Dec 2010
      Retail Helpdesk Administrator / Consultant

      • Check and resolve all outstanding price change issues• Check and resolve all outstanding no loads• Check and resolve all outstanding third parties• Action all daily reports received from Team Leader• Handle and resolve all severity 1 calls allocated to you• Resolve all defective terminals• Resolve all OPS related calls Personally• Planning & Organisational Skills• Strong Communication Skills (Oral & Written)• Quality of Work• Attention to Detail• Problem Analysis• Dedication to Customers• Communication Skills• Results-Orientated• Listening Skills• Attention to Detail• Planning & Innovative Skills• Ability to understand performance management process• Attention to detail Show less

    • 5one - A MasterCard Company

      Jan 2011 - Jun 2012
      Production Executive

      Position: Production ExecutiveReports to: Director of Loyalty Operations and Development5One is currently running Pick n Pays Smartshopper ProgrammeMy role was to ensure that rewards and basically everything pertaining to the Production Environment was running as needed

    • MasterCard Payment Gateway Services

      Dec 2012 - Jul 2016
      Payment Gateway Support Administrator

      Mastercard Payment Gateway Administrator and AnalystMonitoring of Payment Gateways

    • Symantec

      Aug 2016 - now
      Authentication Specialist

      CAS Team - Validation and Issuance - Digital Certificates ( SSL & TLS & CS )

    • DigiCert

      Nov 2017 - now

      Authentication - CAS Team - Validation - SSL, TLS, CS, PKI

      • Premier Client Manager

        Nov 2020 - now
      • Authentication Specialist

        Nov 2017 - Jun 2024
  • Licenses & Certifications