Mujieb Adams

Experience

• 

  MWEB

  Jan 2004 - Dec 2007

  Tier 2 Senior Support Engineer

  • Providing of technical support to existing M-web clients via phone, e-mails and faxes • Manage Team of Agents• Admin for both client portfolios and staff• Day to day support for Mweb Business callcentre

• 

  IT Intellect

  Jan 2008 - Dec 2008

  IT Trainer / Lecturer

  • Pre-course training needs analyses to establish level of delegates’ knowledge. • preparing the learning environment and resources (course guides etc.), including setting up IT equipment;• delivering training programmes to clients either in a group classroom setting or on a one-to-one basis, at current employer’s offices or client’s offices depending on client’s requirements• supporting and coaching learners using the self-learning packages;• evaluating the effectiveness of the training and course outcomes (exams to be written and marked at the end of sessions);• taking responsibility for maintenance of hardware and software used for training purposes and recommending repairs and upgrades to management where appropriate;• keeping up to date with relevant systems, software and online training technology Show less

• 

  Bytes Specialised Solutions

  Jan 2009 - Dec 2010

  Retail Helpdesk Administrator / Consultant

  • Check and resolve all outstanding price change issues• Check and resolve all outstanding no loads• Check and resolve all outstanding third parties• Action all daily reports received from Team Leader• Handle and resolve all severity 1 calls allocated to you• Resolve all defective terminals• Resolve all OPS related calls Personally• Planning & Organisational Skills• Strong Communication Skills (Oral & Written)• Quality of Work• Attention to Detail• Problem Analysis• Dedication to Customers• Communication Skills• Results-Orientated• Listening Skills• Attention to Detail• Planning & Innovative Skills• Ability to understand performance management process• Attention to detail Show less

• 

  5one - A MasterCard Company

  Jan 2011 - Jun 2012

  Production Executive

  Position: Production ExecutiveReports to: Director of Loyalty Operations and Development5One is currently running Pick n Pays Smartshopper ProgrammeMy role was to ensure that rewards and basically everything pertaining to the Production Environment was running as needed

• 

  MasterCard Payment Gateway Services

  Dec 2012 - Jul 2016

  Payment Gateway Support Administrator

  Mastercard Payment Gateway Administrator and AnalystMonitoring of Payment Gateways

• 

  Symantec

  Aug 2016 - now

  Authentication Specialist

  CAS Team - Validation and Issuance - Digital Certificates ( SSL & TLS & CS )

• 

  DigiCert

  Nov 2017 - now

  Authentication - CAS Team - Validation - SSL, TLS, CS, PKI

  • Premier Client Manager

    Nov 2020 - now

  • Authentication Specialist

    Nov 2017 - Jun 2024