
Miguel A. Vera
Intern

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About me
Passionate about client satisfaction and driving company growth. I excel in delivering exceptional service and achieving remarkable results. With a 5/5 Google review, I'm ready for roles focused on client success.
Education

York University
2015 - 2021Bachelor of Arts KinesiologyActivities and Societies: Stong College Athletics Finished my first year with a well-earned mark and I have volunteered in a new charity founded in Stong College the same year. Won Athlete of the month.

St. Joan of Arc Catholic Secondary School
2010 - 2014High School Diploma High School/Secondary Diplomas and CertificatesActivities and Societies: Various sports teams, Link crew Leader, Band Musician Actively sought sports and many different physical activities•Helped organize many school events through Link Crew

York University
2015 - 2021Kinesiology Health/Health Care Administration/Management Second YearActivities and Societies: Stong College

York University
-Bachelor of Arts - BA Kinesiology and Exercise ScienceActivities and Societies: Tutor, Intramural referee/player, college council
Experience

Active Physiotherapy
Sept 2013 - Feb 2014InternHelped patients recover by applying therapy procedures learned by physiotherapist•Maintained and disinfected all appliances in clinic •Ensured patients felt welcomed at all times

The Wendy's Company
Nov 2014 - Jun 2015Line CookAssisted and prepared food orders that will satisfy any customer•Cleaned and maintained restaurant for customers, as well as appliances in the kitchen•Worked alongside all employees to ensure fast and enjoyable service for customers

College Pro
Jun 2015 - Sept 2015PainterPrep and paint the exterior of housesCommunicate with the house owner to have them happy with the service

PPL Aquatic, Fitness & Spa Group Inc.
Mar 2016 - Sept 2016LifeguardOversee tenants and make sure that everything is safe Provide first aid during major and minor emergency Check and Regulate pH of the poolClean pool regularly

York University
Sept 2016 - Apr 2017Sports RefereeAlways be on time before games to sign all every playerEnforce all the rules so athletes play a fair game even when the players begin to complain

ALDO Group
May 2017 - Dec 2019Runner
Achieva Health
May 2020 - Jun 2020Kinesiologisto Developing and implementing prescribed exercises for disability management of geriatric residents. o Effectively communicated treatment plan in correspondence with the support team ensuring clarityand precision.o Created & managed personalized healthcare schedules for the case management of clients. Page 1o Constructed strong relations through meaningful interactions with residents to motivate them into doing their required rehabilitation exercises.o Implemented the use of Noterro (CRM system) to manage and carry out accurate administrative tasks including database entry, statistical updates, patient charting, SOAP notes and treatment planning. Show less

College H.U.N.K.S. Hauling Junk and Moving
Jun 2020 - Apr 2021Team Managero Supervised and trained up to 10 employees, in correspondence to safety guidelines, policies, andprocedures to ensure they are fulfilling their roles with 100% compliance.o Used email & telephonic correspondence to coordinate arrivals/departures abiding by companytime constraints and customer schedules on a weekly basis, ensuring a quality customer experience. o Reconciled customer escalations by listening, using a high degree of fair judgement and problem-solving skills, to benefit all parties involved in a professional manner.o Earned 20% of total 5-star google reviews for the company, regarding excellent service, andresiliency when performing the job, compassion and dealing with customer escalations. o Presented prioritization skills when efficiently fulfilling all daily tasks such as:▪ administrative tasks to collect necessary documents & starting with large more complex tasks whilst demonstrating integrity when handling client’s shipments. Show less

Ontario college of Health and Technology
Apr 2021 - Nov 2022Massage Student♦ Using Noterro (CRM system) to manage patient notes by applying SOAP as a technique that will address a client/patients symptomology and progress during treatment to deliver info to circle of treatment/insurance.♦ Treating patients with manual modalities taught through the schooling in an environment supervised through a registered massage therapist

Crunch Fitness
Dec 2021 - Feb 2023Certified Personal Trainer
GoodLife Fitness
May 2022 - nowPersonal Trainero Create individualized programming and execute training sessions by assessing claims & needs ofclients to improve their overall performance and confidence according to their goals.o Trained up to 10 clients per day, 1-1, inspiring them to restore/achieve their health & fitness goals. o Thorough understanding of therapeutic exercises, medical information, clinical anatomy, fitnessassessments, exercise prescription, nutrition, and athletic injuries.o Gained 20+ testimonials from clients, with claims of strong interpersonal skills such as outgoingpersonality, empathy, communication skills, and systemized personal programming.o Successfully increased annual revenue of gym by 100K+ through prospecting and upselling newclients, while hitting sales targets independently and motivating other trainers. Show less

City of Mississauga
Aug 2023 - nowCommunity event organizerHost and lead reoccurring events that require immense communication, Creative problem solving, and strict time management Prepare notes on new information between events to be presented the following meeting.Using effective communication and interpersonal skills in order to dispute any arguments/disagreements resulting in refocusing team towards productivity and meeting established goals
Licenses & Certifications

First aid, CPR-C with AED Skills
Lifesaving Society OntarioMar 2016
National Life guard-Pool
Lifesaving Society OntarioMay 2016
Volunteer Experience
Leader in Training
Issued by City of Mississauga on Feb 2012
Associated with Miguel A. Vera
Languages
- enEnglish
- spSpanish
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