Parlan Pather

Experience

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  MOTUS HOLDINGS LIMITED

  Apr 2005 - Dec 2012

  Claim vettingData capturingCall centre agentCustomer serviceMAN truck extended warrantiesNegotiations ReportingGWM warranty administratorSystems : Warranty world (Oracle)Magic Oficina Microsoft OfficeReason for leaving: Expand on career Diagnostics, mechanical and electrical repairs and maintenance. Experience with EPC (Electronic parts catalogue) and Autoline Kerridge as well as WIS (Workshop Information System) and DAS/Xentry on Star Diagnosis Technician of the year award 2009Technician of the first and last quarter awards 2010Reason for leaving: To grow career in a corporate environment

  • SA Warranties Maintenance and Warranty Administrator

    Jun 2011 - Dec 2012

  • Mercedes-Benz Bedfordview - Technician

    Apr 2005 - May 2011
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  Bidvest Bank Limited

  Jan 2013 - Jun 2015

  Authorizations Officer at

  Arrange roadside assistanceClaim vetting - mechanical, electrical and hydraulic repairs and maintenance on light and heavy commercial vehicles, passenger vehicles, minibuses, cold storage / refrigerated trucks, garbage compactors, tractors, reach stackers, forklifts, cranes and RRV's (Rail/Road Vehicle)Serviced major clients - Coca Cola Shanduka, Sappi, Transnet, Telkom, Lexis Nexis, Stallion security, Mogale City Municipality and Nkandla MunicipalityMaintain agreed service levelsProvide vehicle trackingCompile reports for management and clientsCost savingFleet management on FML - full maintenance lease and MM - managed maintenance deals.Generate rebills for client and obtain client buy inGood knowledge of locations of all cities and towns nationally and supplier locations to provide breakdown assistance with minimal downtimeClient liaisonStand in SupervisorAfter hours breakdown assistSystems experience:Fleet ActivMixtelematicsMicrosoft OfficeReason for leaving: Relocated to JHB East Show less

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  M-Sure

  Jul 2015 - Jan 2021

  In addition to daily duties listed further below I also performed the following:-Assisted with system development: UAT for short and long term claims, as well as for client services, finance and procurement departments.-Provide technical support to other business units as well as training - Create and develope training material/ content-Involved with most aspects of the system development lifecycle, which includes: -Planning, -Process mapping-Creating test cases-UAT and passing functions for sign off.-Logging of system defectsDaily Duties- Claim vetting- Capture and follow up on claims- Provide excellent customer service in line with TCF-Submit claim escalations with report and proof of cost saving / discounts-Coordinate appointment of internal and external claim assessors-Maintain filing system for assessor's reports and invoices (electronic & manual format for compliance)-Follow up on and ensure payment to suppliers.-Supply monthly reports on OEM claims-Cost saving for company and clients-Maintain SLA -OEM warranty administration. -Identify common failures and defects-Systems experience at M-SURE / SA Warranties: TIA Warranty world (Oracle) Oficina (Geely, Tata, GWM) Magic (MAN trucks) Microsoft Office SAPProvide desktop support to fellow colleagues to shorten downtime of computer systems-First Aider level 1-Health and Safety Officer-Department's BEE rep Show less

  • Claims Supervisor

    Aug 2018 - Jan 2021

  • Claims Technician

    Jul 2015 - Jul 2018
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  Mobile Upholsterers & Auto Trimmers

  Feb 2021 - Sept 2021

  Business Owner

  Service SalesLogistics MarketingFinance

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  Suzuki Auto South Africa

  Sept 2021 - Mar 2023

  Technical Trainer

  ▪︎Train dealer network in line with Suzuki Motor Corporation SMC Japan as well as Maruti Suzuki India Limited MSIL standards. ▪︎Certified SSQS Bronze and Silver trainer.▪︎Facilitate technical training for non technical staff.▪︎Develop training content and facilitate new model introduction training. ▪︎Compile monthly reports. ▪︎Ensure dealer network is current with training requirements.

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  Honda Motor Southern Africa

  Apr 2023 - now

  Technical Trainer and Support Specialist

  Provide technical support to dealer network.Raise quality concerns with factory.Draw up and publish service and campaign bulletins.Support Internal divisions with technical advice and assistance.Honda Approved InstructorFacilitate technical trainingTraining content developementReportingNew Model Introduction