William Vlach

Experience

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  Net.com (absorbed by Sonus)

  Oct 2003 - Mar 2005

  Technical Editor/Writer

  - Created and deployed single-source documentation methodology for streamlining the process for FrameMaker/WebWorks development of high-volume, fast-turnaround documentation suites.- Designed, consulted, and developed embedded online help system for Network Management System platform.- Developed and modified FrameMaker and WebWorks templates.- Developed and delivered internal process guides for conversion, production, and style implementation tasks.- Performed copy and production edits for staff writers on CLI references, user guides, installation guides, terminology guides, and compliance and safety guides for 4 telecommunication products. Show less

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  Riverstone Networks (absorbed by Alcatel-Lucent)

  Jan 2005 - Jan 2007

  Technical Writer/Editor

  - Created, updated, and maintained content for switch/router hardware and software documentation that included user guides, getting started guides, and command line interface (CLI) references.- Created and contributed to internal writing and publishing process guides, company style and terminology guides, and FrameMaker documentation templates.- Utilized diff programs, engineering contacts, and CLI interfaces to determine new and obsolete software commands and syntax parameters for documentation. Show less

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  SBC (absorbed by AT&T)

  Apr 2005 - Jun 2005

  Technical Writer/Content Manager

  - Created and updated product content for customers using proprietary systems for online information and purchase of telecommunications equipment and services.- Developed procedures and guidelines for producing consistent, intuitive, and engaging web content.

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  Cisco

  Jan 2007 - Jan 2014

  - Led team of 11 doc leads in planning, developing, and delivering training content for 20 instructor-led training sessions, including post-training assessments, in support of more than 300 users over a four-week period.- Developed and delivered “train the trainer” content to 30+ writers for new CMS and related applications as they prepared to explain and manage the change and to serve as first-level support for their teams.- Performed troubleshooting and software support for authoring/publishing tools and related desktop applications as one of three level-zero support team leads in support of more than 400 writers working in Adobe CQ5 CMS.- Planned, tested, and performed tasks necessary in collaboration with two other technical documentation support leads, the IT team, and other stakeholders to migrate content from EMC Documentum CMS to Adobe CQ5 CMS.- Planned and implemented transformation and related tasks as part of technical documentation tiger team to migrate SDL XML-based content to Astoria On-Demand DITA CMS.- Planned and implemented conversion and related tasks as part of technical documentation tiger team to migrate FrameMaker content from EMC Documentum repository into XML-based SDL Trisoft DITA CMS.- Led level-zero support team for more than 50 writers working in EMC Documentum CMS. Show less

  • CMS Administrator, Trainer, and Support Lead

    Jan 2008 - Jan 2014

  • Technical Writer

    Jan 2007 - Jan 2014
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  Palo Alto Networks

  Jan 2015 - now

  - Manage department writing and style guide- Perform copy edit and content edit tasks on new & existing content- Manage Acrolinx configuration and guidance- Prepare and publish content in Adobe Experience Manager (AEM) - Develop and publish release notes.- Perform copy editing for technical publications content.- Develop new and enhance existing process and style guides.- Fulfill both a tools infrastructure and people management role.(Much more to come as I learn the ropes and strive to master these new roles.)

  • Senior Technical Writer/Editor

    Jan 2015 - now

  • Manager, Tools Infrastructure

    Jan 2015 - Aug 2017