
Muhammad Shoaib
IT Support Engineer

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About me
Deputy Manager Networks | Cisco | Huawei | FMC/FTDs | R&S | SD-WAN(Meraki-Viptela) | Cisco Umbrella | Cisco ISE | USG-6000E | Wireless LAN Controller | SSL , IPSEC VPN | CCNP
Education

University of the Punjab
2018 - 2022Bachelor of Science - BS Computer Science
Experience

Fibernet
Apr 2022 - Jan 2023IT Support Engineer
Wateen Telecom Limited
Jan 2023 - Jan 2025Network EngineerNetwork Design, Implementation, Planning, and Configuration• Design, Integration, and Implementation of L2/L3 services• Designed and deployed Data Center and Campus networks using Cisco, Huawei, Ruckus, H3C, and Fortinet product portfolio• Configured and deployed Cisco FTD 2100/1000/4100 in HA with Nexus 9K at the core and Cisco ISE for NAC solution• Design, Testing, and Implementation of Cisco Secure portfolio (Umbrella, ISE)• Implemented and configured Huawei WLAN along with core and aggregation layer at the University of Swat.• Deployed Cisco SD-WAN solutions, including Meraki MX450 in HA and MX68W, MX75 for remote sites IN BISP.• Design, Upgrade, and Migration of shared and on-prem Datacenters.• Installed and configured Huawei USG firewalls, CE switches, and AC 6508 for WLAN deployments• Integrated firewall security solutions, including Cisco FTD, Huawei USG, Fortigate and Sangfor NGFW• Configured remote access VPNs, IPSEC tunnels, and SSL VPNs for secure network communication• Configuration and deployment of the Cisco WebEx product suite, including WebEx Control Hub, Cisco Kit Pro, WebEx Boards, Bar Pro devices, and Meeting Room Booking Systems.• Performed network migrations with minimal downtime while optimizing traffic flow and performance• Conducted POCs and troubleshooting for complex network issues• Created HLD’s and LLD’s documents for multiple projects, ensuring smooth execution and future scalability• Made MOPs and RFCs for complex configuration changes, IOS upgrades, and network design modifications• Managed network upgrades, firmware updates, and device replacements across multiple customer sites• Handled escalated tickets with TAC for troubleshooting and resolution of network issues• Provided day-to-day support to multiple customers with active SLA agreements Show less

DWP Technologies
Jan 2025 - nowDeputy Manager Networks
Licenses & Certifications
- View certificate

HCSA IP Network
HuaweiJun 2025 - View certificate

HCIP-Security
HuaweiJul 2025 - View certificate

FCA Cybersecurity
FortinetJul 2025 - View certificate

Microsoft Certified: Security, Compliance, and Identity Fundamentals
MicrosoftMar 2023 - View certificate

Microsoft Certified: Azure Fundamentals
MicrosoftMar 2023 
Cisco Certified Network Associate Routing and Switching (CCNA)
CiscoJun 2022- View certificate

Microsoft 365 Certified: Fundamentals
MicrosoftApr 2023 - View certificate

FCF Cybersecurity
FortinetJul 2025
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