Christina Mascarenhas, MBA

Experience

• 

  Xerox

  Jan 2007 - now

  - Directs and manages the daily operations of 25 Major accounts ($39M) within a strategic business unit - Develops budget estimates and manages project/contract to meet revenue and cost projection. - Determines resource allocation levels to meet project/contract commitments.- Analyzes workflow and assignments to ensure efficient and cost effective operations; develops/implements process and service improvements as needed.- Reviews and resolves issues affecting Client compliance, legal requirements and client objectives including contractual Service Level Agreements and operation Key Performance Indicators (KPI).- Stands up new deals within the accounts with support from implementation professional support.- Leads development and account strategy for increased penetration and expansion of offerings and program deployment within assigned accounts with support of area senior staff.- Overall responsibility of multi-million dollar P&L Show less - Increase profitable revenue growth within existing accounts by introducing new services and increasing demand for existing services.- Lead 101 member organization in delivering customer satisfaction and implementing business services into existing accounts- Maintain client relationships, executive level and key stakeholders, and identify and pursue multiple marketing opportunities - Development of C-level relationships and sponsorship for document outsourcing initiatives-Link the customer’s mission, needs, preferences, policies and operations to Xerox’s capabilities, products and services.- Oversees the delivery of contracted services according to contract Service Level Agreements with an in-depth understanding of the financial and technical methods of operating the business. -Conducts contract negotiations for new services and product plans.-Human Resource Management & sourcing, selection, training, career progression, performance management, and adherence to policy.-Manage P&L $(m) targets and operating budget for the account(s) -Full operational responsibility to include resource utilization, materials management, equipment, assets and inventory management and internal control Show less

  • Global Document Outsourcing - Client Director

    Jan 2012 - now

  • Global Document Outsourcing - General Manager

    Jun 2010 - Dec 2011

  • Sales Manager, Major Accounts

    Jan 2007 - Jun 2010