Salma Atef

Salma Atef

Customer Service Intern

Followers of Salma Atef12000 followers
location of Salma AtefDubai, United Arab Emirates

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  • Timeline

  • About me

    Learning Manager

  • Education

    • E.G.C.

      1996 - 2009
      Thanwya Amma Literature Very Good
    • Cairo University

      2018 - 2019
      Master’s Degree Human Resources Management and Services
    • Alexandria University

      2009 - 2013
      Bachelor’s Degree Business Administration and Management, General 3.0
  • Experience

    • NSGB

      Aug 2010 - Aug 2010
      Customer Service Intern

      Internship

    • CIB Egypt

      Sept 2010 - Sept 2010
      Credit Intern

      Internship

    • NSGB

      Jul 2011 - Jul 2011
      Credit Intern

      Internship

    • Barclays

      Aug 2011 - Aug 2011
      Corporate Finance Intern

      Internship

    • Citi

      Jul 2012 - Aug 2012
      Corporate Intern

      Internship

    • Bank Audi

      Aug 2012 - Aug 2012
      Marketing Intern

      Internship

    • Bibliotheca Alexandrina

      Jan 2013 - Feb 2014
      Head of Training and Development (MAC'13 volunteer youth program)

      I was responsible of the Human Resources division.

    • Hilton Hotels & Resorts

      Jul 2013 - Aug 2013
      Human Resources Intern

      Internship

    • University of Alexandria, Egypt

      Jul 2014 - Aug 2014
      Assistant Project Officer

      • Prepare project as guided by the Project Manager. • Maintaining proper and adequate files, time-sheets and records. • Prepare reports and documents for the Project Manager.

    • New Horizons Computer Learning Centers

      May 2015 - Nov 2015
      English Instructor

      •Classroom management, planning, preparing and delivering lessons to a range of classes and age groups.•Preparing and setting tests, examination papers, and exercises.•Marking and providing appropriate feedback on oral and written work.

    • Perfect Solution LLC.

      May 2015 - Oct 2015
      Human Resources Coordinator

      Participate in the planning and execution of the training programs for the trainees and current employees. Receive all the job applications, sort and classify based on each profession and store in database for retrieval as and when required and conduct interviews with the qualified candidates.

    • Four Seasons Hotels and Resorts

      Dec 2015 - Nov 2016
      Human Resources Supervisor in Training

      • Communicates with other employees, departments, administrators, applicants and the public for the purpose of providing information and assistance concerning employment, transfers, personnel records, and related legal requirements.• Responsible for the coordination, preparation, organization and follow up of the training department. • Processes, files, and maintains documents, data, and materials (e.g. employee personnel files, records, Human Resources Information System, etc.) for the purpose of disseminating information to appropriate parties and inputting data. Show less

    • Park Hyatt

      Dec 2016 - Apr 2018
      Learning Manager

      •To ensure the smooth and efficient running of the Learning Department, in accordance with the hotel's identified Training Needs.•To ensure that the recommended quota of departmental trainers is trained for each department and the maximum utilization of them. •To implement the Training Budget and support financial objectives of the hotel through efficient management. • To market the need for training courses and identifying and communicating the value of training. •To plan, execute and review the progress of the hotel's Training plan and monitor the company’s training material. •To conduct departmental communications meetings to provide the appropriate level of professional and caring service to other employees. Show less

    • St. Regis Hotels & Resorts

      Apr 2019 - Dec 2019
      Learning and Development Manager

      •To Administrate Employee Training Programs and Evaluating Training Programs Effectiveness•To ensure all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision. •To identify performance gaps and works with managers to develop and implement appropriate training to improve performance.•To Develop and Manage Training Program Plans and Budgets.•To plan, execute and review the progress of the hotel's Training plan and monitor the company’s training material.•To conduct departmental communications meetings to provide the appropriate level of professional and caring service to other employees. Show less

    • Integrated Diagnostics Holdings - IDH

      Jan 2020 - May 2022
      HR Capabilities Manager (Egypt - Nigeria - Sudan)

      • Do the instructional design of employee training programs for all the region (Egypt - Nigeria - Sudan). • To facilitate & monitor all non-medical training and development programs, activities execution and feedback. • To collate information, analyse and report workforce trends and key issues and develop best practice approaches to addressing them. • To identify performance gaps and to develop and implement appropriate training to improve performance. • To challenge and support employees to manage and improve behaviours and practices that do not align with good practice and our values. • To monitor and develop all front-line employees’ capabilities to ensure satisfactory performance level. • To develop strategic customer experience plans and budgets to ensure positive customer experience feedback. Show less

    • Paramount Hotel Midtown

      Jan 2023 - Apr 2024
      Training Manager

      •Searching for gaps in training content and materials that need updating to generate higher productivity and safety among staff•Researching new training supplies and materials that can enhance a firm’s training procedures while providing value to employees•Identifying future training needs and creating a curriculum to facilitate that training•Leading programs to assist employees with transitions due to technological changes, acquisitions and mergers•Communicating with management, trainers and team members to ensure that all needs are met•Setting up executive or leadership development programs for lower-level employees•Conducting orientation programs and arranging on-the-job training for new hires•Resolving any specific problems and tailoring training programs as necessary Show less

    • Informa Markets

      May 2024 - now
      Learning & Performance Partner (EMEA)

      •Interpreting insights from our data and making skill recommendations to stakeholders.•Gathering subject matter experts and top performers to influence content•Designing and curating content for various learning solutions (Webinars, Classroom, E-Learning, etc.•Working with internal communications and marketing experts to shape self-directed learning opportunities •Facilitating focus groups with Business Leaders and HR to identify skills shortages in business groups.•Developing and maintaining cross company relationships to remain aligned to company goals•Delivering certification content from our Exhibition Management pathway•Analyzing the return on investment and expectations of learning initiatives using insights from Power BI Show less

  • Licenses & Certifications

    • Fierce Certified Facilitator

      Fierce Conversations
      Aug 2024
    • IELTS

      British Council
    • Marketing

      University of Bologna
      Feb 2015
    • Political science

      University of Bologna
      Feb 2015
    • CILTA

      University of Bologna
      Dec 2014
    • TOIEC

      AMIDEAST
      Nov 2013
    • Management of film industry

      University of Bologna
      Feb 2015
    • TOFEL ITP

      AMIDEAST
      Jul 2014
    • Customer value management

      University of Bologna
      Feb 2015
    • Profesional Certified Trainer

      The American University in Cairo
      Oct 2018
  • Volunteer Experience

    • Participant

      Issued by Enactus on Mar 2011
      EnactusAssociated with Salma Atef
    • Head of the learning department

      Issued by AIESEC on Feb 2012
      AIESECAssociated with Salma Atef
    • MEU'12 Human Resources

      Issued by Bibliotheca Alexandrina on Jan 2012
      Bibliotheca AlexandrinaAssociated with Salma Atef
    • Project manager

      Issued by Enactus on Jan 2012
      EnactusAssociated with Salma Atef
    • Organizer

      Issued by United Nations on Dec 2013
      United NationsAssociated with Salma Atef
    • Participant

      Issued by Arab Academy for Science and Technology and Maritime Transport on Jan 2013
      Arab Academy for Science and Technology and Maritime TransportAssociated with Salma Atef