
Salma Atef
Customer Service Intern

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About me
Learning Manager
Education

E.G.C.
1996 - 2009Thanwya Amma Literature Very Good
Cairo University
2018 - 2019Master’s Degree Human Resources Management and Services
Alexandria University
2009 - 2013Bachelor’s Degree Business Administration and Management, General 3.0
Experience

NSGB
Aug 2010 - Aug 2010Customer Service InternInternship

CIB Egypt
Sept 2010 - Sept 2010Credit InternInternship

NSGB
Jul 2011 - Jul 2011Credit InternInternship

Barclays
Aug 2011 - Aug 2011Corporate Finance InternInternship

Citi
Jul 2012 - Aug 2012Corporate InternInternship

Bank Audi
Aug 2012 - Aug 2012Marketing InternInternship

Bibliotheca Alexandrina
Jan 2013 - Feb 2014Head of Training and Development (MAC'13 volunteer youth program)I was responsible of the Human Resources division.

Hilton Hotels & Resorts
Jul 2013 - Aug 2013Human Resources InternInternship

University of Alexandria, Egypt
Jul 2014 - Aug 2014Assistant Project Officer• Prepare project as guided by the Project Manager. • Maintaining proper and adequate files, time-sheets and records. • Prepare reports and documents for the Project Manager.

New Horizons Computer Learning Centers
May 2015 - Nov 2015English Instructor•Classroom management, planning, preparing and delivering lessons to a range of classes and age groups.•Preparing and setting tests, examination papers, and exercises.•Marking and providing appropriate feedback on oral and written work.

Perfect Solution LLC.
May 2015 - Oct 2015Human Resources CoordinatorParticipate in the planning and execution of the training programs for the trainees and current employees. Receive all the job applications, sort and classify based on each profession and store in database for retrieval as and when required and conduct interviews with the qualified candidates.

Four Seasons Hotels and Resorts
Dec 2015 - Nov 2016Human Resources Supervisor in Training• Communicates with other employees, departments, administrators, applicants and the public for the purpose of providing information and assistance concerning employment, transfers, personnel records, and related legal requirements.• Responsible for the coordination, preparation, organization and follow up of the training department. • Processes, files, and maintains documents, data, and materials (e.g. employee personnel files, records, Human Resources Information System, etc.) for the purpose of disseminating information to appropriate parties and inputting data. Show less

Park Hyatt
Dec 2016 - Apr 2018Learning Manager•To ensure the smooth and efficient running of the Learning Department, in accordance with the hotel's identified Training Needs.•To ensure that the recommended quota of departmental trainers is trained for each department and the maximum utilization of them. •To implement the Training Budget and support financial objectives of the hotel through efficient management. • To market the need for training courses and identifying and communicating the value of training. •To plan, execute and review the progress of the hotel's Training plan and monitor the company’s training material. •To conduct departmental communications meetings to provide the appropriate level of professional and caring service to other employees. Show less

St. Regis Hotels & Resorts
Apr 2019 - Dec 2019Learning and Development Manager•To Administrate Employee Training Programs and Evaluating Training Programs Effectiveness•To ensure all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision. •To identify performance gaps and works with managers to develop and implement appropriate training to improve performance.•To Develop and Manage Training Program Plans and Budgets.•To plan, execute and review the progress of the hotel's Training plan and monitor the company’s training material.•To conduct departmental communications meetings to provide the appropriate level of professional and caring service to other employees. Show less

Integrated Diagnostics Holdings - IDH
Jan 2020 - May 2022HR Capabilities Manager (Egypt - Nigeria - Sudan)• Do the instructional design of employee training programs for all the region (Egypt - Nigeria - Sudan). • To facilitate & monitor all non-medical training and development programs, activities execution and feedback. • To collate information, analyse and report workforce trends and key issues and develop best practice approaches to addressing them. • To identify performance gaps and to develop and implement appropriate training to improve performance. • To challenge and support employees to manage and improve behaviours and practices that do not align with good practice and our values. • To monitor and develop all front-line employees’ capabilities to ensure satisfactory performance level. • To develop strategic customer experience plans and budgets to ensure positive customer experience feedback. Show less

Paramount Hotel Midtown
Jan 2023 - Apr 2024Training Manager•Searching for gaps in training content and materials that need updating to generate higher productivity and safety among staff•Researching new training supplies and materials that can enhance a firm’s training procedures while providing value to employees•Identifying future training needs and creating a curriculum to facilitate that training•Leading programs to assist employees with transitions due to technological changes, acquisitions and mergers•Communicating with management, trainers and team members to ensure that all needs are met•Setting up executive or leadership development programs for lower-level employees•Conducting orientation programs and arranging on-the-job training for new hires•Resolving any specific problems and tailoring training programs as necessary Show less

Informa Markets
May 2024 - nowLearning & Performance Partner (EMEA)•Interpreting insights from our data and making skill recommendations to stakeholders.•Gathering subject matter experts and top performers to influence content•Designing and curating content for various learning solutions (Webinars, Classroom, E-Learning, etc.•Working with internal communications and marketing experts to shape self-directed learning opportunities •Facilitating focus groups with Business Leaders and HR to identify skills shortages in business groups.•Developing and maintaining cross company relationships to remain aligned to company goals•Delivering certification content from our Exhibition Management pathway•Analyzing the return on investment and expectations of learning initiatives using insights from Power BI Show less
Licenses & Certifications

Fierce Certified Facilitator
Fierce ConversationsAug 2024
IELTS
British Council
Marketing
University of BolognaFeb 2015
Political science
University of BolognaFeb 2015
CILTA
University of BolognaDec 2014
TOIEC
AMIDEASTNov 2013
Management of film industry
University of BolognaFeb 2015
TOFEL ITP
AMIDEASTJul 2014
Customer value management
University of BolognaFeb 2015
Profesional Certified Trainer
The American University in CairoOct 2018
Volunteer Experience
Participant
Issued by Enactus on Mar 2011
Associated with Salma AtefHead of the learning department
Issued by AIESEC on Feb 2012
Associated with Salma AtefMEU'12 Human Resources
Issued by Bibliotheca Alexandrina on Jan 2012
Associated with Salma AtefProject manager
Issued by Enactus on Jan 2012
Associated with Salma AtefOrganizer
Issued by United Nations on Dec 2013
Associated with Salma AtefParticipant
Issued by Arab Academy for Science and Technology and Maritime Transport on Jan 2013
Associated with Salma Atef
Languages
- arArabic
- enEnglish
- itItalian
- frFrench
- geGerman
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