Jordan Dennis

Experience

• 

  Lexington Clinic

  Mar 2011 - Oct 2018

  During my time Lexington Clinic IT department, I wore a few different hats as a help desk technician. My main responsibility was greeting employees and physicians who called when they experienced technical difficulties, and providing resolutions in a friendly and timely manner. I also filled in as a desktop technician during the busiest periods, travelling to various locations to help end-users in person. Job duties include greeting customers who call the Lexington Clinic main line for assistance. During office hours, we switch the callers to their desired destination or direct them when they are unsure. After hours, we are responsible for paging on-call providers for patients and/or hospitals with emergencies..

  • Help Desk Specialist/Desktop Support Technician

    Oct 2014 - Oct 2018

  • Call Center Specialist

    Mar 2011 - Oct 2014
• 

  LG&E and KU Energy LLC

  Oct 2018 - Apr 2019

  Desktop Support Specialist

  Responsibilities include imaging and deploying new and rebuilt Windows 10 machines throughout the company, as well as responding to support tickets and resolving technical issues for end users.

• 

  Fresenius Medical Care North America

  Apr 2019 - Nov 2020

  Information Technology Field Technician

  Provide IT systems and network support for 65 dialysis clinics across Kentucky, West Virginia, Indiana, and Ohio.

• 

  Commonwealth of Kentucky - Commonwealth Office of Technology

  Nov 2020 - Oct 2021

  Information Technology Field Engineer

  Image and install Windows 10 laptops and tablets. Provide on-site and remote technical support for state personnel.