Mohammad Al-Najjar

Experience

• 

  Information Center Institute (Infocenter)

  Apr 2011 - Sept 2013

  1 - Ensure that the Sales Team is working at its optimum level2 - Train new members of the corporate sales team on the company's line of training programs3 - Ensure that the portfolio of training programs is up-to-date with the latest technologies offered by the major IT software providers4 - Ensure that target sales are being met5 - Prepare and submit regular reports to the Sales Manager6 - Ensure that the interests of the company are being served7 - Keep the Sales Team motivated عرض أقل 1 - Managing and catering for Kuwait’s major corporates’ training needs, with emphasis on certified IT software training, through partnerships with the word’s prominent software providers, such as:1.1 - Oracle (Development, Database, Enterprise Solutions)1.2 - Microsoft (Development, Networking, Enterprise Solutions)1.3 - Cisco (Networking)1.4 - EC Council (Cyber Security)2 - Cooperating with client training managers in the registration of their trainees and fulfilling their requirements.3 - Responsible for achieving high sales and opening new channels and opportunities with corporates within my sector.4 - Also responsible for pre-sale and after-sale activities, marketing and promoting new training products.5 - Assuring maximum client satisfaction. عرض أقل

  • Team Leader - Corporate Sales

    Jan 2013 - Sept 2013

  • Account Manager

    Apr 2011 - Dec 2012
• 

  National Electronic Services Management

  Oct 2013 - May 2015

  Business Development Executive

  1 - Responsible for achieving high sales returns as assigned by the management.2 - Opening new channels and establishing partnerships in order to promote our products in and out of Kuwait.3 - Participate in the creation and preparation of all marketing materials for several product lines.4 - Also responsible for pre-sale and after-sale activities, assuring maximum client satisfaction.

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  WAVAI

  Aug 2015 - Sept 2018

  Sales & Projects Manager

  1 - Project Management1.1 - Liaise with clients to identify and define project requirements, scope and objectives1.1.1 - Understanding the business case1.1.2 - Helping the client identify project objectives and goals when needed1.1.3 - Identifying the best technology on which to base the project1.1.4 - Setting project timeline and costing module1.1.5 - Appointing appropriate team members according to skills in alignment with objectives1.2 - Act as the point of contact between the client and the project team, and communicate project status and amendments adequately1.3 - Consult the client on Web and Mobile Applications best practices and platforms1.4 - Help in the analysis and design of Web and Mobile Applications solutions1.5 - Make certain that clients’ needs are met as the project evolves1.6 - Monitor and track project’s progress and handle any issues that arise1.7 - Align team activities to make sure objectives and deadlines are met1.8 - Key Projects:1.8.1 - Kuwait Investment Authority1.8.2 - National Bank of Kuwait1.8.3 - Cavaraty Online Store2 - Call/Interaction Script and Template Development2.1 - Develop and maintain a call scripts for the sales and customer servicing team.2.2 - Development of communication templates for correspondence with clients through direct mail, emails and CRM.2.3 - Client Follow Up and Relationship Maintenance2.4 - Enforce strict follow up guidelines and positive client maintenance efforts.3 - Client Follow Up and Relationship Maintenance3.1 - Enforce strict follow up guidelines and positive client maintenance efforts.3.2 - Ensure timely and constant contact with ongoing clients.4 - Key Account Maintenance4.1 - Maintain a healthily relationship with key accounts through periodic scheduled visits for the purpose of solidifying the relationship and keeping the client abreast of recent developments and marketing/advertising recommendations.4.2 - Maintain data integrity with respect client information عرض أقل

• 

  Injazat

  Oct 2018 - Apr 2022

  Leading a team of Senior Product Managers and steering the direction of new product and service offerings, product improvements, etc. for Emerging Technology products, while ensuring product strategy is market and not resource driven, and overseeing the quality of services / projects delivered to clients• Responsible for planning, monitoring and/or managing budget in functional area of department• Identify opportunities to generate increased sales volume, via focused marketing activity• Identify new business opportunities within the market segment (new product/service offerings, new channels to market, third party alliances, etc.) and lead the developing of business proposals for these opportunities• Proactively identify, accurately track and expediently resolve project/program issues before they impact milestones • Monitor performance periodically taking corrective action (e g pricing review, promotional program, analysis of sales) if under performing • Consult with business leaders, IT business representatives and service customers to ensure an understanding of requirements and their alignment to future strategic direction of the business/functions• Elicit, document and manage requirements to ensure that the products Solutions meet business needs of Injazat’s existing and new customers • Coordinate work assignments across the team, attend team meetings, assist with sales strategy, team structure, recruitment, etc. • Monitor operations performance periodically taking corrective action if under performing • Partner closely with cross functional teams, including sales, support, operations, PR, marketing, and peers within the product team to drive growth and customer success عرض أقل Responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met. Also responsible for ensuring that the product supports the company’s overall strategy and goals.• Oversee the productization and solutioning practice, including supervision & approach to the client facing activities where the product team(s) are engaged• Monitor performance periodically taking corrective action (e.g. pricing review, promotional program, analysis of sales) if underperforming• Own all aspects of the conception, creation, and implementation of the Apps & Emerging Tech products and solutions.• Adopt a rigorous approach to gathering intelligence for detailed product definition: through attending conferences, reading articles, meeting customers, engaging with the field, performing competitive and market analysis, monitoring technology trends, etc.• Work closely with the Sales/Accounts, Enterprise Architects, and Marketing teams to drive volume and value from specific markets, ensuring that competitor insight, customer and market needs are at the top of the agenda. • Partner closely with cross functional teams, including sales, support, operations, PR, marketing, and peers within the product team to drive growth and customer success • Seamless administration and coordination of work assignments across the team, assist with sales strategy, team structure, recruitment, etc. عرض أقل

  • Head of Emerging Technologies

    Mar 2021 - Apr 2022

  • Product Manager - Emerging Technologies

    Oct 2018 - Mar 2021
• 

  Telecommunications and Digital Government Regulatory Authority

  Aug 2023 - now

  • Product Head - Digital Trust Platform (Consultant, Du)

    Jan 2024 - now

  • Onboarding Manager - Digital Trust Platform (Consultant, Du)

    Aug 2023 - Dec 2023
• 

  Gibraltar Technologies LLC

  Aug 2023 - Mar 2024

  Digital Product Manager
• 

  Du

  Apr 2024 - now

  Advanced Digital Services Product Manager