Nataša Host

Experience

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  Kompas Travel Agency

  Jul 2005 - Sept 2010

  • Overseeing daily office operations• Managing administrative tasks and records• Coordinating staff schedules • Greeting and assisting clients• Handling inquiries and providing information• Managing reservations and records• Coordinating for smooth customer experiences• Performing general administrative tasks

  • Office Manager

    Apr 2010 - Sept 2010

  • Front Desk Receptionist

    Jul 2005 - Sept 2010
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  Kempinski Hotel Adriatic, Istria Croatia

  Apr 2012 - Jun 2015

  Front Desk Golf Receptionist & Administrator

  • Implementation of activities for successful operational management of all golf department tasks with the ultimate goal of business effectiveness - providing maximum service for guest and golf player satisfaction• Sales of golf course services• Sales of products from the golf shop

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  Plava Laguna

  Jun 2015 - Dec 2017

  Direct Sales Specialist

  • Communication with clients in German, English, Italian, and Slovenian via phone, email, and chat• Providing guest support • Creating, modifying, and canceling reservations• Crafting personalized offers• Providing cost calculations• Managing partnerships

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  Alibi Travel Agency Ltd., Umag, Istria, Croatia

  Oct 2018 - Feb 2022

  Assistant Manager

  • Managing client communication• Creating and presenting travel offers• Handling reservations for all travel components• Interacting with suppliers and partners• Contracting, invoicing, and payment tracking• Crafting PowerPoint destination presentations • Leading and providing tourist guidance• Updating content on the agency's website• Planning and posting on social media• Registering guests on E-Visitor• Welcoming guests and guiding to their units• Updating accommodation details on Booking.com and Airbnb Show less

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  Aminess Hotels & Resorts

  Feb 2022 - now

  Agency and Destination Project Manager

  Achievements::- transfering traditional tourist agency to experience sales and marketing- digial transformation of experience sales channel- managed to bridge 3D experiences world to digital world conversion- omnichannel- at-stay experience marketing.𝗔𝗴𝗲𝗻𝗰𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:• Managing day-to-day agency operations• Organizing all Aminess destination operations (Istria, Njivice, Makarska, Orebić, Korčula, Pag, Novi Vinodolski)• Inspection and supervision of sales points• Preparation of new destination sales points• Generating reports for agency operations• Interacting with foreign and local clients• Negotiating prices and terms with partners• Establishing and developing partnerships• Educating agency staff and sellers• Managing offers and analyzing digital sales• Preparing content for digital presence• Collaborating on marketing for promotional materials𝗗𝗲𝘀𝘁𝗶𝗻𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: • Creating and organizing destination projects• Collaboration on destination projects promotion• Identifying new business opportunities• Creating and managing business and financial plans in line with established business goals for the agency and destination projects Show less