Excellent Khosa

Experience

• 

  BetXchange.com

  Sept 2012 - Jul 2014

  Betting Clerk

  Branch GrowthEnsure betting boards are updated timeously.Updating of memos, card changes, results and scratching’s which occur throughout the day.Be knowledgeable on all betting rules, odds and pay-outs.Team members must be knowledgeable on confirmation limits.Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.Sales AdministrationManage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.Team members are to be alert to emerging attempts to defraud the company.Cash ManagementTeam members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.Interim checks must be done within the course of the day with the team leader on duty.Ensure that all cash shortages are dealt with immediately.Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.Branch AppearanceEnsure that the branch is always neat and tidy.Ensure that your workstations are well maintained and in good working condition.Comply with all procedures to prevent losses to the company, advising your branch /senior team.leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).Customer ServiceEnsure to provide good customer service by being friendly, helpful, polite and courteous at all times.Pro-actively address customer complaints and ensure that customers are given positive feedback.Build strong relationships with regular customers.Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.ComplianceCompliance and adherence to company's internal control policies.Compliance to the code of ethics and escalate fraudulent activities. Show less

• 

  TrueERP

  Aug 2014 - Nov 2014

  Telephone Sales Representative

  Calling existing and potential customers to persuade them to purchase company products and services.Accurately recording details of customers’ purchase orders.Processing all customer purchases accordingly.Generating promising leads for the outside sales team to pursue.Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.Developing and sustaining solid relationships with customers to encourage repeat business.Using sales scripts proffered by the company to drive sales and respond to customer rejections.Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.Continually meeting or exceeding daily and monthly targets with respect to call volume and sales. Show less

• 

  BetXchange.com

  Nov 2014 - Aug 2020

  Branch GrowthTo manage the achievement of targets and branch growth in accordance with operational procedures.Retail existing customers grow new customer base. Generate a branch business plan in consultation with the regional manager and implement accordingly to drive these growth targets. Work closely with the marketing team and promoters in support of growth initiatives.Competitor AnalysisConduct continuous comparisons with competitor in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors. Strive to be viewed as the market leader in the area and put initiatives in place to ensure that the company remains the leading competitor.Branch Administration and Cost ManagementManage branch cost and budget to ensure maximum profitability- manage monthly expenses. Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud. Ensure adherence to credit card administration &EFT policies where applicable.Customer ExperienceEnsure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters. always Create a customer centric culture within the branch and drive the philosophy of “service with a smile”.People ManagementManage branch team members in terms of HR policy (recruitment in conjunction with AM, on the job training and development (identify areas of development and coordinate training interventions), leave management, performance management, labor relations (disciplinary actions/poor performance), retention and recognition. Manage team member rosters/schedules considering busy periods, events, and operational requirements.ComplianceEnsure compliance with company, legislative and legal requirements. Show less Networking: good understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN.Security: knowledge of security principles, including firewalls, antivirus software, and malware protection.Operating systems: proficient in using and troubleshooting various operating systems, such as Windows, MacOS, and Linux.Hardware knowledge: knowledgeable about computer hardware, including CPUs, motherboards, hard drives, RAM, and other components.Software applications: familiar with commonly used software applications, such as Microsoft Office, Adobe Creative Suite, and web browsers.Cloud computing: good understanding of cloud computing, including cloud storage, cloud-based applications, and cloud security.Backup and recovery: familiar with backup and recovery tools and processes, including both local and cloud-based backup solutions. Show less

  • Branch Manager

    Dec 2017 - Aug 2020

  • Assistant Manager

    Dec 2016 - Dec 2017

  • IT Technician

    Nov 2014 - Dec 2016
• 

  Hollywoodbets

  Sept 2020 - now

  Regular visits to key outlets and branches to ensure mobile branding is visible and in good conditionand discuss stakes growth.• Identify potential new outlets for top-up voucher distribution.• Monitor the condition of all branded outlets, taxis, billboards, walls, and other marketing collateral• Identify strategic areas for mobile activations.• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections areconducted weekly, and that vehicles are serviced.• Control and manage company assets in the area such as vehicles, gazebos, speakers, branding, etc.• Work closely with the Regional team to roll out regional campaigns in key outlets and branches fromstart to end.• Ensure marketing material is available and in good condition for CSI handovers at Regional and Areacampaigns, events, and promotions. All campaigns/events/promotions should be completedsuccessfully and professionally.• Measure the effectiveness of promotions (ROI), Use Promo Tracker to measure the effectiveness ofthe promotion or events.• Identify potential area marketing plans to grow the mobile footprint and acquire new customers.• Management and accountability for stock which includes stock orders, daily stock counts, andreports thereof.• Management of team salaries and time and attendance, ensuring it corresponds with OPUS.• Responsible for team management, recruiting, interviewing, setting direction/ daily targets,conducting performance reviews, and conducting the day-to-day people management functionssuch as shortages, IR functions, Poor Performance Management, and Development of TeamMembers.• Ensure that all Team Leaders and sales agents receive full training before the commencement ofduties.• Weekly completion of Moodle, Bet Strike, Voice Note Training, and Trainers on Wheels.• Submit Daily Reports.• Any other related duties that might be required. Show less Branch GrowthTo manage the achievement of targets and branch growth in accordance with operational procedures.Retail existing customers grow new customer base. Generate a branch business plan in consultation with the regional manager and implement accordingly to drive these growth targets. Work closely with the marketing team and promoters in support of growth initiatives.Competitor AnalysisConduct continuous comparisons with competitor in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors. Strive to be viewed as the market leader in the area and put initiatives in place to ensure that the company remains the leading competitor.Branch Administration and Cost ManagementManage branch cost and budget to ensure maximum profitability- manage monthly expenses. Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud. Ensure adherence to credit card administration &EFT policies where applicable.Customer ExperienceEnsure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters. always Create a customer centric culture within the branch and drive the philosophy of “service with a smile”.People ManagementManage branch team members in terms of HR policy (recruitment in conjunction with AM, on the job training and development (identify areas of development and coordinate training interventions), leave management, performance management, labor relations (disciplinary actions/poor performance), retention and recognition. Manage team member rosters/schedules considering busy periods, events, and operational requirements.ComplianceEnsure compliance with company, legislative and legal requirements. Show less

  • Area Manager (Mobile)

    Sept 2024 - now

  • Branch Manager

    Sept 2020 - Sept 2024