Vignesh Thanabalan

Experience

• 

  NTT DATA Services

  Feb 2011 - now

  Main responsibilities  Controlling 5 countries in APAC (India, China, Singapore, Philippines and Malaysia) Prepare, manage & own AOP (Annual Operating Plan) Well versed in planning and handling the BCP circumstances  Facing internal, third party and customer Audits and involvement in implementing Info sec and certifications audits of SSAE 18 SOC I Type II and then ISO 27001:2005 Infosec awareness initiatives within the organization and answering customer RFIs Manage various roles as procurement approval, ISO for setting up customer specific ODCs, travel across National and International locations as part of Global responsibility Process Definition, Implementation, Improvisation & Training's Continuous and Service Improvement Plan Identification & Implementation Process Transformation & Re-Engineering Show less • Responsible for End user computing & Data Center management, Enterprise Applications System Administration at both onshore & offshore.• Attending client meetings and presenting how infrastructure and network security requirements can be implemented.• Key player of the IT integration team.• Planning, designing and setting up the IT infrastructure for the new facilities.• Implementing new Data centers, upgrading and consolidation of existing Data centers.• Setting up customer specific ODCs.• Implementation of technologies like virtualization, asset management to increase efficiency and reduce operational cost.• Prepare, manage & own AOP (Annual Operating Plan).• Facing internal, third party and customer Audits and involvement in implementing Info sec and certifications audits of SSAE 18 SOC I Type II and then ISO 27001:2005.• Infosec awareness initiatives within the organization and answering customer RFIs.• Handle various roles as procurement approval, ISO for setting up customer specific ODCs,travel across National and International locations as part of Global responsibility.• Process Definition, Implementation, Improvisation & Training's.• Continuous and Service Improvement Plan Identification & Implementation• Process Transformation & Re-Engineering• Project Management• Customer Experience Enhancement & Management• SLA’s and OLA’s Management• Effective Escalation Management (Internal, Customer, Vendor) Show less • Managing Linux proxy server for adding and removing URL’s. Having good knowledge to configure the Linux based proxy servers from the scratch.• Managing the Anti virus servers for 5 different location.• Priority 1-4 Fault Troubleshooting onsite.• Managing 2 team across 2 location (Chennai and Coimbatore), 12 L1 desktops support engineer are reporting to me.• Use to configure client FTP/SFTP for file sharing using different tools.• Maintaining the customer details and keep updating the recent changes in system.• Co ordinations with escalation team when required to resolve critical issues.• Managing the WSUS server for 5 locations, use to do critical updates for each location monthly once after doing a proper UAT.• Remote administration and attend the major issues at site.• Enterprise Lan/Wan configuration, deployment and administration.• Creating user account, group and assigning rights.• Implementing RAID 1 and RAID 5 on mission critical servers such as domain controllers and file servers.• Monitoring of server health, uptime, status using various monitoring tools like Dell IT Assistant, Cacti and Nagios.• Having Sound knowledge of Remedy OPAS v3 ticketing tool. Show less • Specialization in IT possessing nearly 6.9 years of experience in Server ,Desktop Support & Data Network.• Currently working for NTT DATA Information Processing Services Private Limited as Technical Analysis Analyst.• Area of Specialization Windows Server 2003/2008: Active Directory, DNS, DHCP, VPN, FTP, Group policy, File and Print server Linux proxy servers.• An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management. Show less

  • Senior Information Technology Manager

    Nov 2021 - now

  • Information Technology Manager at NTT DATA Services

    Apr 2020 - now

  • Information Technology Supervisor

    Sept 2018 - Apr 2020

  • Technical Analysis Analyst

    Feb 2011 - Sept 2018

  • Technical Analysis Analyst

    Feb 2011 - Sept 2018