Luke Barker

Experience

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  Lucky Brand

  Mar 2014 - Dec 2014

  Sales Associate

  - maintained an orderly storefront - met and exceeded established sales goals- processed shipments and returns- assisted with opening and closing, and executing floorsets- operating cash registers.

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  College of Charleston

  Aug 2015 - Dec 2017

  Resident Assistant

  - coached and mentored students that lived in my residence hall- led orientation and educational programs for residents- supervised 70+ underclassmen for two months during a staff shortage- helped with hiring, training, and other HR functions; documented all interactions and incidents.- performed suicide interventions, managed emergencies (fires, medical emergencies, evacuations due to environmental disasters), and helped students deal with crises. - filled the role of receptionist at the front desk of the residence hall. Show less

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  LendingClub

  Apr 2019 - Nov 2019

  -served as a rotational agent -managed schedule changes, PTO requests, deprovisioning, and team changes-used Calabrio, Qualtrics, Excel, and UCCMP-tested forecasts for accuracy- wrote process documents for Workforce Management as many of the department's procedures were previously undocumented.- made recommendations for voluntary time off and overtime based on call volume forecasts Provided solutions for customers via written channels such as emails, chat boxes, and text messages; maintained high standards of customer service over a high volume of inquiries; simplified complex financial concepts for borrowers; developed "macros" - polite, detailed responses that I could copy from a document into an email or chat and send immediately to answer the most commonly received questions

  • Intraday Management Specialist

    Jul 2019 - Nov 2019

  • Member Support Representative

    Apr 2019 - Jul 2019
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  Avetta

  Nov 2019 - Jan 2020

  Account Manager

  provided customer service and supply chain support over the phone for suppliers and contractors; served as point of contact between suppliers and major clients such as Disney and Verizon; handled compliance and reviewed insurance documents; documented emails and phone calls; reviewed documents and managed records; filed and scanned documents; prepared written correspondence and other related documents;gathered, updated, and distributed information to appropriate personnel.

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  Outback Steakhouse

  Sept 2020 - Jun 2021

  To-Go Team Member

  - customer service- responded to incoming phone calls- took orders over the phone, online, and in person- distributed tips and counted cash at the end of shift

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  Clemson University

  Jun 2021 - Aug 2021

  Summer Graduate Research Assistant

  I worked as a Graduate Research Assistant in Dr. Marissa Shuffler's DIGITAL lab. We studied teamwork and multi-team systems in military settings.

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  Educational Institution

  Dec 2021 - Aug 2023

  Caretaking break

  I took a break from my career to care for my sister who was sick at the time. She's recovered and I'm now in search of a new opportunity.

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  AlphaGenesis

  Jul 2023 - Sept 2023

  Research Lab Assistant

  I was a research lab technician in a lab that determines if new drugs are safe. Our team participated in safety testing for several innovative new products, including potential vaccines for several deadly viruses and a new treatment for diabetes.