Naveen Ravikanth

Experience

• 

  Perfect It Solutions

  Sept 2014 - Sept 2015

  Junior Support Engineer

   Installing all types of hardware and software. Implementations of Network connectivity. Implementation of CCTV connectivity with online configurations. Outlook Configurations. Managing User Rights Management. Antivirus Management (Symantec & McAfee).

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  Drishti Soft Solutions

  Sept 2015 - Dec 2017

  Product Engineer

   Engaged in setting up of Linux (Cent, Ameyo) Servers like Application Servers, Database Servers, Call Servers Installed, configured and maintained: • Linux OS• Ameyo Software (CRM, ACP, ASTERISKS) in Linux Server• Softphone, IP Phone, Gateways like Sangoma, Appliance, Patton Gateway Coordinating with Support Portal Team for managing the customer related issue tickets  Providing trainings for the clients and their operational team on Ameyo functionalities and its features. Sharing the Knowledge regarding setup maintenance and basic troubleshooting to their IT Team Troubleshooting all networks, Server and Desktop related problems Troubleshooting PRI, VOIP logs and Product logs. Deploying & testing the complex IVR and customized CRM as per the customer requirements Training the IT Team on the product maintenance (Database backups), Troubleshooting on the basic issue.  Performing the Checklist using automated and manual Shell and Python Script. Performing the end user testing and sharing the impact with analysis to the R & D team for resolve the bugs. Certifying the product before implementing the project towards the Client requirements. Database Migration and Database replication will be done as per the downtime given by te customer. Providing remote and On-site support to the customers Show less

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  Acqueon

  Dec 2017 - now

  • Technical Lead

    Jul 2023 - now

  • Senior Technical Support Engineer

    Jun 2021 - Aug 2023

  • Technical Support Engineer

    Dec 2017 - Jun 2021