Naveen Ravikanth

Naveen Ravikanth

Junior Support Engineer

Followers of Naveen Ravikanth351 followers
location of Naveen RavikanthTiruvallur, Tamil Nadu, India

Connect with Naveen Ravikanth to Send Message

Connect

Connect with Naveen Ravikanth to Send Message

Connect
  • Timeline

  • About me

    Technical Lead at Acqueon

  • Education

    • Anna University

      2010 - 2014
      Bachelor's degree Electronics and Communications Engineering
  • Experience

    • Perfect It Solutions

      Sept 2014 - Sept 2015
      Junior Support Engineer

       Installing all types of hardware and software. Implementations of Network connectivity. Implementation of CCTV connectivity with online configurations. Outlook Configurations. Managing User Rights Management. Antivirus Management (Symantec & McAfee).

    • Drishti Soft Solutions

      Sept 2015 - Dec 2017
      Product Engineer

       Engaged in setting up of Linux (Cent, Ameyo) Servers like Application Servers, Database Servers, Call Servers Installed, configured and maintained: • Linux OS• Ameyo Software (CRM, ACP, ASTERISKS) in Linux Server• Softphone, IP Phone, Gateways like Sangoma, Appliance, Patton Gateway Coordinating with Support Portal Team for managing the customer related issue tickets  Providing trainings for the clients and their operational team on Ameyo functionalities and its features. Sharing the Knowledge regarding setup maintenance and basic troubleshooting to their IT Team Troubleshooting all networks, Server and Desktop related problems Troubleshooting PRI, VOIP logs and Product logs. Deploying & testing the complex IVR and customized CRM as per the customer requirements Training the IT Team on the product maintenance (Database backups), Troubleshooting on the basic issue.  Performing the Checklist using automated and manual Shell and Python Script. Performing the end user testing and sharing the impact with analysis to the R & D team for resolve the bugs. Certifying the product before implementing the project towards the Client requirements. Database Migration and Database replication will be done as per the downtime given by te customer. Providing remote and On-site support to the customers Show less

    • Acqueon

      Dec 2017 - now
      • Technical Lead

        Jul 2023 - now
      • Senior Technical Support Engineer

        Jun 2021 - Aug 2023
      • Technical Support Engineer

        Dec 2017 - Jun 2021
  • Licenses & Certifications