Krishna Kishore

Experience

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  Harrods

  Sept 2004 - May 2006

  Customer Support Executive and Warehouse Administrator
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  Dell Technologies

  Jan 2009 - Jul 2010

  Technical Support Expert

  Providing Technical Assistance for the Dell Customers worldwide through voice, email and chat medium.Installing and configuring computer hardware, software, systems, networks, printers and scanners.Investigating, diagnosing, and solving computer software and hardware faults.Dealing with escalations of the issues which are not resolved. Also taking escalations from the peers.

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  Deloitte

  Jul 2010 - now

  Manager

  Technical Lead for the IAM team.Installation, integration, & deployment of IAM tools, applications, & systems.Debug IAM applications and services, manage SLA and provide opportunities for continuous process improvements.Engage in the review and design of new IAM solutions to ensure appropriate controls and tools are selected and operationalized.Actively engage in incidents raised by member firms and escalation to vendor (as needed) and maintain effective partnerships with teams, vendors, managers, leaders, and stakeholders.Build collaborative relationship with external vendors and service providers.Maintained Deloitte Azure AD tenant, Configured and managed Identity and Access Management.Provide Multifactor Authentication and cloud solutions Show less