Isabel Encinas

Experience

• 

  Telefonica I+D

  Mar 1991 - Dec 1992

  Software Development & Test Engineer

  SW design, development and testing for RECIBA (Experimental Broadband Integrate Services Network) project. Routers, modems, PCs, workstations configurations and provisioning.

• 

  AT&T

  Nov 1993 - Dec 1996

  Software Development & Test Engineer

  Working in Multinational Projects (members from Spain, Netherlands, Belgium, Ireland) in the following roles:- Member of Performance Monitoring Cross Product System Engineering International Team to define common requirements for SDH products for ATT Network Systems.- WaveStar ADM-16/1 (Optic product) Interface-F SW Development Coordinator.- WaveStar ADM-16/1 Performance Monitoring feature SW Architecture Designer.- SLM-2000 (Optic product) Performance Monitoring feature owner, SW Architecture design, development and testing.- EuroPON (Access product) SW Developer & Tester. Show less

• 

  Lucent Technologies Bell Labs innovations

  Jan 1997 - Dec 2006

  Technical Manager: lead the Navis ANYMEDIA Element Manager (NAM) SW development from releases R2.0 to R4.1, covering phases from Gate 1 to Gate 5 according to the PLC; international project team management (Spain & India) from 20 to 70 people through project & product life cycle. Support definition of release content with System Engineers Managers and PLMs; project manager covering initiating, planning, execution (design, development, testing, validation, performance testing), monitoring and control and closing processes; as part of initiating, support Project Charter elaboration; as part planning, develop PMP, plan scope management, plan schedule management, plan cost management, plan risk management, plan quality management, team management, plan communication management; contractors management, stakeholder management; operation management of L3 maintenance support; Line Manager for people performance and professional development. Follow formal risk management strategies; define, execute successfully the migration to a CMM3 Quality Management System; planning and execution of the project transference to India as part of project closing: technical knowledge, HW/SW resources and processes. Product was deployed in NTT, KT, Telmex and Vodafone (passing FSA and GSA gates). Show less

  • Technical Manager

    Jan 2001 - Dec 2006

  • System Integration Team Leader

    Jan 1999 - Dec 2000

  • Software Development Coordinator, Software Architecture

    Jan 1997 - Dec 1998
• 

  Nokia

  Jan 2007 - Dec 2016

  Design Engineering Service Manager for FTTH Telefonica Chile project: Coordinator of the FTTH deployment phases of Field Survey (demand planning and field data collection), FTTH Design (feeder, distribution and drop network ) and FTTH Network Inventory As-built in customer GIS; quality management (quality control and assurance); FTTH Design Engineering Team Manager; Process Manager applying continous improvement; Management using cloud services and collaboration tools ( Quickbase, Sharepoint,...) Show less Configuration Manager and Process Manager for Vodafone FTTH Project: Define FTTH project processes, analyze FTTH deployment project phases gaps for continous improvement, support SIOP (ISP/OSP) FTTH Blueprint model definition, analyze and define requirements of tools for the engineering design and the management of FTTH projects (GIS, DMS, workflows, change control, version control, ...); elaboration of technical scopes for FTTH projects offers (RFPs); pilot Project Manager for new cloud services introduction (Documentation Management Systems and GIS as ArcGIS Online); FTTH design pilot Project Manager for getting homologation as FTTH provider for A1 Austria. Show less Product Development Project Manager: Lead the SW development of a OSS/BSS solution intended to automate network assurance operations for Telefónica in Latin-América that involved the integration of diverse SW platforms and frameworks of internal and external IT providers ; project team management of 25 people (Spain & India) composed of Solution Architects, Designers, PMs, Developers and Integrators; project management mainly involving functions for project scope management, time management, cost management, risk management, quality management, resource management, communication management, project stakeholder management (PLMs, India OSS/BSS executives, USA internal providers, PMOs, NPI managers, …); define and implement the work strategy with the India Back Office Team; customer solution development process management aligning it with AIM formal methodology applicable to Global Customer Delivery organizations in the company. Management to define and implement of the workplace for the development, integration, certification and performance test of the solution. Define and select configuration management , change control, collaboration and sharing tools (among others: ACOS, Sharepoint, ClearQuest, ClearCase). Show less Customer Integration Manager: Lead the SW development of a OSS/BSS integration for Vodafone IVR Project consisting of the Voice Applications & customer BSS/IT Systems integration and the NOC tools development; project team management of Solution Architects, PMs and Integrators; project management (planning, execution, monitoring and control) mainly including functions of customer requirement analysis, time management, cost management, quality management(control and quality and assurance), stakholder management (customer, partners relationships) ; managment of the development, fucntional testing, deployment and maintenance phases; support to RFPs; maintenance management for providing L3 & L4 support. Line Manager for people performance and professional development; setting a new team to work with new technologies and putting in place quality processes (mixing Agile & waterfall methodologies); formalizing and automation of cost estimation processes for project up-scopes. Show less SW Application Development Manager: Lead CSA ( convergent Security Asset) SW development project, intended to cover the security common needs of the company management systems products; project manager, from DR0 to DR4 Gates; international project team manager of 30 people (Spain & Tunisia) composed of sw architects, programmers, load builders, testers; project stakeholder management (PLMs, PMOs, products architects, organization executives, ….); defining program roadmap, setting release content along with PLM; scope management, time management (scheduling activities of architecture, developmentand testing and planning of HW and SW resources, effort estimations), cost management, human resource management (acquire, allocate and release resources, defining and setting training plans, ..), monitoring and control , risk management (defining risk plan and mitigation estrategies); manage maintenance team providing L4 support to End Product Integration and End Product Deployment phases according to service commitments and planning and setting load delivery for AT&T, Verizon deployment; line manager for people performance and professional development; transformation of develpment methodologies from Waterfall to Agile. Show less

  • Lead Technical Project Manager - Customer Service Manager

    Jan 2016 - Dec 2016

  • Lead Technical Project Manager - Engineering Process Manager (at former Alcatel-Lucent)

    Jan 2014 - Dec 2015

  • Lead Technical Project Manager - Product Development Manager (at former Alcatel-Lucent)

    Jul 2012 - Dec 2013

  • Technical Project Manager - Solution Integration Manager (at former Alcatel-Lucent)

    Jan 2011 - Jun 2012

  • Development Manager (at former Alcatel-Lucent)

    Jan 2007 - Dec 2010
• 

  Loomis

  Apr 2018 - Mar 2021

  IT Project Manager

  Management of IT area inside the Worldwide Operational Center of Excellence. Program Mangement Plan for the deployment in several countries of the software solution intended to automate company operations. Setting of the IT team, the project and software management processes, the required tools as well as the software and hardware infrastructure required for software product development and deployment in different countries. Analysis of technical solutions for the business operations.

• 

  Nacional RE

  Sept 2021 - now

  IT Project Manager

  Deployment Management: ITSM tool, Team Collaboration Tool, Ruschlikon initiative. Program and project management support for the Digital Transformation. Business processes analysis.Technological solution analysis: IT Service Management, Project Management, Documentation Management tools. Business Processes Analysis. PMO reports of Strategic Plan Program/Project.