Pelumi Adetoki, ACIB

Experience

• 

  GTBank

  Feb 2017 - Aug 2017

  Operations/Customer Service

  -Resolved 95% of customer complaints on dispense errors, account issues, and transaction discrepancies.-Issued ATM cards and chequebooks.-Demonstrated expertise in customer relationship management.

• 

  Dawillte Associates

  May 2018 - Oct 2018

  Data Entry Personnel

  -Analysed clients' bank statements ensuring 99.9% accuracy in reconciliation.-Supported financial analysis by providing timely and accurate data.-Utilised strong analytical skills to identify and resolve data discrepancies.

• 

  UBA Group

  May 2018 - Nov 2018

  Digital Marketing Intern

  -Developed and executed digital awareness campaigns, driving a 40% increase in digital channel usage.-Assisted walk-in customers in setting up digital platforms, reducing in-branch engagements by 30%.-Resolved 95% of digital platform complaints, ensuring timely issue resolution.-Collaborated with cross-functional teams to improve digital service delivery, resulting in 25% reduction in service time.

• 

  GTBank

  Dec 2018 - Jun 2019

  Bulk Teller

  -Accurately managed daily cash transactions averaging ₦20 million, achieving 100% accuracy and zero discrepancy.-Reconciled funds with records daily, ensuring seamless operations.-Provided exceptional customer service to 500+ clients daily.

• 

  Kellogg Company

  Oct 2019 - Feb 2020

  Finance & Accounts Associate

  -Computed daily organisational transactional data for record-keeping purposes.-Managed End-to-End (E2E) I.O.U and expense claims process, achieving a 100% approval rate.-Maintained an organised and sequential filing system, reducing document retrieval time by 30%.-Provided support for monthly financial closings, ensuring compliance with IFRS standards

• 

  National Youth Service Corps

  Feb 2020 - Jul 2020

  Literature Teacher (NYSC)

  -Taught 150 students across three classes, promoting 95% student participation and 90% academic improvement.-Developed and implemented culturally responsive teaching methods, incorporating indigenous languages to enhance student engagement.-Designed and delivered lesson plans aligned with Nigerian curriculum standards.-Mentored students in literary analysis, critical thinking, and effective communication.

• 

  Access Bank Plc

  Mar 2021 - now

  -⁠Achieved 120% year-over-year sales revenue growth, through strategic cross-selling and up-selling of bank products and services.-Maintained 99% data integrity and enhanced relationship management using CRM software.-Demonstrated expertise in banking operations, policies, and procedures.-Achieved 95% client retention rate through regular communication and engagement with clients, customers and partners.-⁠Provided personalised advice on potential financial solutions to clients. -Serviced bank customers who deposited large sums., with 99.9% accuracy and 100% compliance with regulatory requirements.-Resolved 95% of customer complaints on dispense errors and account-related issues.-Fostered strong relationships with customers to provide a seamless banking experience.

  • Relationship Officer

    Apr 2023 - now

  • Bulk Teller

    Mar 2021 - Apr 2023