Pelumi Adetoki, ACIB

Pelumi Adetoki, ACIB

Operations/Customer Service

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location of Pelumi Adetoki, ACIBLagos State, Nigeria

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  • Timeline

  • About me

    Results-Driven Finance & Digital Marketing Pro | 5+ Years | Banking, Sales Growth, CRM

  • Education

    • German Goethe Institute, Lagos

      2016 - 2016
      Equivalent Year Abroad Program German Language and Literature
    • Obafemi Awolowo University

      2014 - 2018
      Bachelor of Arts - BA Germanic Languages, Literatures, and Linguistics
  • Experience

    • GTBank

      Feb 2017 - Aug 2017
      Operations/Customer Service

      -Resolved 95% of customer complaints on dispense errors, account issues, and transaction discrepancies.-Issued ATM cards and chequebooks.-Demonstrated expertise in customer relationship management.

    • Dawillte Associates

      May 2018 - Oct 2018
      Data Entry Personnel

      -Analysed clients' bank statements ensuring 99.9% accuracy in reconciliation.-Supported financial analysis by providing timely and accurate data.-Utilised strong analytical skills to identify and resolve data discrepancies.

    • UBA Group

      May 2018 - Nov 2018
      Digital Marketing Intern

      -Developed and executed digital awareness campaigns, driving a 40% increase in digital channel usage.-Assisted walk-in customers in setting up digital platforms, reducing in-branch engagements by 30%.-Resolved 95% of digital platform complaints, ensuring timely issue resolution.-Collaborated with cross-functional teams to improve digital service delivery, resulting in 25% reduction in service time.

    • GTBank

      Dec 2018 - Jun 2019
      Bulk Teller

      -Accurately managed daily cash transactions averaging ₦20 million, achieving 100% accuracy and zero discrepancy.-Reconciled funds with records daily, ensuring seamless operations.-Provided exceptional customer service to 500+ clients daily.

    • Kellogg Company

      Oct 2019 - Feb 2020
      Finance & Accounts Associate

      -Computed daily organisational transactional data for record-keeping purposes.-Managed End-to-End (E2E) I.O.U and expense claims process, achieving a 100% approval rate.-Maintained an organised and sequential filing system, reducing document retrieval time by 30%.-Provided support for monthly financial closings, ensuring compliance with IFRS standards

    • National Youth Service Corps

      Feb 2020 - Jul 2020
      Literature Teacher (NYSC)

      -Taught 150 students across three classes, promoting 95% student participation and 90% academic improvement.-Developed and implemented culturally responsive teaching methods, incorporating indigenous languages to enhance student engagement.-Designed and delivered lesson plans aligned with Nigerian curriculum standards.-Mentored students in literary analysis, critical thinking, and effective communication.

    • Access Bank Plc

      Mar 2021 - now

      -⁠Achieved 120% year-over-year sales revenue growth, through strategic cross-selling and up-selling of bank products and services.-Maintained 99% data integrity and enhanced relationship management using CRM software.-Demonstrated expertise in banking operations, policies, and procedures.-Achieved 95% client retention rate through regular communication and engagement with clients, customers and partners.-⁠Provided personalised advice on potential financial solutions to clients. -Serviced bank customers who deposited large sums., with 99.9% accuracy and 100% compliance with regulatory requirements.-Resolved 95% of customer complaints on dispense errors and account-related issues.-Fostered strong relationships with customers to provide a seamless banking experience.

      • Relationship Officer

        Apr 2023 - now
      • Bulk Teller

        Mar 2021 - Apr 2023
  • Licenses & Certifications

    • Associateship of The Chartered Institute of Bankers (ACIB).

      The Chartered Institute of Bankers of Nigeria - CIBN
      May 2024
    • Radio Presenting and OAP Training

      Star Radio
    • Adetoki Pelumi

      Google Digital Skills For Africa
      May 2020
      View certificate certificate
  • Honors & Awards

    • Awarded to Pelumi Adetoki, ACIB
      Best Student Lending and Credit Management Chartered Institute of Bankers of Nigeria May 2024
  • Volunteer Experience

    • Member, Editorials Forum

      Issued by National Youth Service Corps on Nov 2019
      National Youth Service CorpsAssociated with Pelumi Adetoki, ACIB