Dr. Bryan L. Malone, ACC

Experience

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  FedEx

  Aug 1997 - now

  As a Process Improvement Advisor, I am doing the following:➤ Define and direct learning and development initiatives, demonstrating exceptional leadership in planning, coordinating, and managing programs at Express.➤ Deliver comprehensive reports on program metrics to top-tier leadership, offering astute recommendations for enhancement and optimization.➤ Spearhead cross-functional collaboration, exhibiting exemplary leadership skills to execute projects aligned with organizational goals successfully.➤ Curate and disseminate dynamic leadership development content for staff management, ensuring the availability of valuable resources.➤ Conduct impactful leader development workshops, empowering entry-level and mid-level managers to thrive and excel in their roles. Show less As a Manager, Postal Transportation Management., I have done the following:➤ Headed service improvement initiatives for the US Postal Service, implementing innovative solutions to enhance customer satisfaction and operational efficiency.➤ Collaborated with stakeholders to identify and implement strategic enhancements, significantly improving service quality and performance metrics.➤ Achieved remarkable financial growth for the organization by coordinating and managing postal charters, resulting in millions of dollars in revenue during FY19.➤ Led a high-performing team of engineers, overseeing their performances in providing comprehensive service reporting for the US Postal Service.➤ Improved data accuracy and actionable insights for informed decision-making, implementing streamlined processes and advanced reporting mechanisms.➤ Fostered a culture of excellence and continuous improvement, motivating and developing the engineering team to deliver exceptional results. Show less As a Manager, Global Network Planning, I have done the following:➤ Drove a transformative reduction in unplanned flight hours by supervising the deployment of root cause analysis solutions, showcasing exceptional problem-solving acumen and dynamic leadership capabilities.➤ Developed and executed a strategic scheduling plan for postal charters, generating millions of dollars in revenue during FY19 and driving exceptional financial growth for the organization.➤ Successfully managed the monthly URSA (Universal Routing and Sorting Aid) file production process, ensuring accurate and efficient network routing changes to optimize system form and global network performance.➤ Formulated standardized procedures and protocols, enhancing the efficiency and accuracy of the URSA file production process. Show less During this tenure, I have done the following:➤ Oversaw the seamless execution of end-to-end cold chain operations, providing hands-on leadership and proactively resolving any challenges or disruptions.➤ Monitored industry trends and technological advancements, employing forward-thinking strategies to stay at the forefront of cold chain innovation and maintain a competitive edge in the market.➤ Led developing and customizing cutting-edge cold chain and temperature-controlled shipping solutions for esteemed clients in the life sciences and healthcare sector, demonstrating visionary leadership.➤ Streamlined processes and implemented quality control measures, resulting in enhanced efficiency, cost savings, and regulatory compliance in the management of temperature-controlled shipments. Show less During this tenure, I have done the following:➤ Administered the execution of a thorough financial analysis and reporting on the Express Segment's foreign business performance, demonstrating great leadership and financial acumen.➤ Mentored and coached finance professionals, fostering a high-performance culture and developing future leaders within the finance function.➤ Collaborated with business partners across geographies to streamline financial processes, enhance data accuracy, and drive efficiency in international business reporting.➤ Led initiatives to enhance financial systems and tools, leveraging technological advancements to improve international business analysis and reporting efficiency and effectiveness. Show less The following were my duties:➤ Pioneered the creation and rollout of forward-thinking strategies to increase revenue for the North American and Latin American Network and Operations.➤ Collaborated with cross-functional teams to analyze and optimize network and operational processes, driving cost efficiencies and revenue growth.➤ Established performance metrics and KPIs, enabling effective monitoring and evaluation of financial and operational performance and providing actionable recommendations for improvement.➤ Mentored and coached a team of professionals, fostering a culture of continuous learning and development and nurturing future leaders in network and operational profitability. Show less I have done the following:➤ Orchestrated the efficient sorting, load planning, and launch operation of flights, ensuring 100% on-time departures and impeccable service delivery from the Memphis World Hub to diverse U.S. domestic markets.➤ Spearheaded continuous improvement initiatives, introducing innovative strategies and technologies to streamline flight operations, enhance load planning efficiency, and further improve on-time performance.➤ Collaborated with cross-functional teams, including ground operations, maintenance, and customer service, to optimize coordination and communication, ultimately enhancing overall flight performance and customer satisfaction.➤ Developed and implemented comprehensive performance metrics and monitoring systems, enabling real-time tracking and analysis of flight departure reliability and supporting data-driven decision-making processes.➤ Mentored and coached team members, fostering a culture of excellence and continuous learning, resulting in a highly skilled and motivated workforce dedicated to achieving outstanding on-time performance. Show less

  • Process Improvement Advisor, People & Systems Development

    Feb 2020 - now

  • Manager, Postal Transportation Management

    Jun 2019 - Feb 2020

  • Manager, Global Network Planning

    Feb 2018 - Jun 2019

  • Project Engineer, International Customer Engineering

    Jul 2014 - Feb 2018

  • Sr. Financial Analyst, Express Financial Planning

    Dec 2011 - Jul 2014

  • Project Engineer, US International Planning & Engineering

    Oct 2004 - Dec 2011

  • Ramp Agent, Memphis Hub Operations

    Aug 1997 - Oct 2004
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  MGE Professional Coaching, LLC

  Mar 2019 - now

  Leadership Coach | Owner

  As a Leadership Coach, I am doing the following:➤ Provide personalized 1-on-1 coaching to entrepreneurs and management, employing effective leadership strategies and techniques to drive tangible results and foster professional development.➤ Strategize customized coaching plans, aligning with entrepreneurs' and management professionals' unique needs and objectives to drive sustained growth and success.➤ Collaborate closely with clients to identify their specific goals and challenges, utilizing active listening and effective questioning techniques to facilitate breakthrough insights and solutions.➤ Employ data-driven assessments and tools to evaluate individual and team performance, providing targeted coaching interventions that address areas of improvement and drive desired outcomes. Show less

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  The University of Memphis

  Aug 2023 - now

  Adjunct Professor