Sumit Saurabh

Experience

• 

  Subex

  Aug 2008 - May 2017

  Responsible for end to end client servicing which encompasses solution design, service delivery, product support and project management. Spanning across diverse telecom clientele spread all over the globe. In the domain of Fraud Management and Revenue Assurance. Directly managing a team of 56 engineers. Managing customer's across the globe and provide technical solution/consultation in the field of revenue assurance and fraud management. Perform onsite/offshore risk assessment and solution consulting. Propose and deliver remedial solution and manage the projects from conception till implementation. Responsible for supporting requirement related to fraud management and revenue assurance. Encompassing data gathering, solution designing, quality assurance, UAT and production support.Additional responsibilities included team mentoring and internal and external training. Responsible for supporting requirement related to fraud management and revenue assurance. Encompassing data gathering, solution designing, quality assurance, UAT and production support.

  • Manager - Global Fulfillment

    Jul 2016 - May 2017

  • Associate Manager Global Fulfillment

    Jul 2013 - Jun 2016

  • Senior Consultant

    Aug 2012 - Jul 2013

  • Senior Engineer Global Fulfillment

    Aug 2010 - Jul 2012

  • Engineer Global Fulfillment

    Aug 2008 - Jul 2010
• 

  Amazon

  May 2017 - now

  Building and managing best-in-class support engineering team of Support/SySDev/DevOps Engineers · Drive Root Cause Analysis, Impact Analysis and Production Deployment support.· Drive initiatives to maximize operational efficiency by building process, tools and solutions. · Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.· Regular interactions with various internal business-owners (like customer support, engineering teams), to help understand requirements & business priorities, define engagement model and drive improvements.· Developing Support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.· Resource planning to support various program asks.· Defining measurable metrics to gauge progress against objective Support goals. Show less

  • Sr. Application & Support Engineering Manager

    Jul 2019 - now

  • Manager - Support Engineering

    May 2017 - Jun 2019