Pratik Prasad

Experience

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  Lovely Professional University

  Sept 2007 - May 2011

  Student
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  Sun Microsystems

  Aug 2009 - Aug 2010

  OSUM Leader at Lovely Professional University

  I was Open Source University Meetup leader of University which is a programme of Sun Microsystems to connect to students. I delivered various presentations and organised various wokshops and guest lectures in Open Source Technologies.

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  LPU Tech Club

  Feb 2011 - Sept 2011

  Vice President and Founder

  Was responsible for setting up a Tech Club at LPU and organize and deliver presentations and workshops on various related subjects and innovate and development of projects which gave me a different outlook and leadership quality as well as help other students involved to acquire new skills and knowledge and work as a team.

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  Syntel

  Dec 2011 - Apr 2015

  • ITIL certified professional with 3 years of production support experience in .NET, MS SQL server and Oracle10g.• Supporting Web Based and desktop applications of American Express (Client) in finance domain with wide range of functional areas.• Hands on experience on ServiceNow for Incident Management, Change Management, Problem Management and Configuration Management.• To ensure the process of controlling entire incident management life cycles for supporting IT infrastructure, or any aspect.• Implement permanent fixes through code change ensuring stability of the application.• Debugging and fixing bad data in a processed file as per Business requirement.• Identify, investigate and drive client Service Management issues e.g. ensuring quality of information in incident, change and problem records is high and issues are managed or escalated promptly. • Identify incident trends and manage to root cause resolution• Work closely with the Service Delivery Manager to identify and implement Service Improvements – demonstrating an increase in the quality of service and a reduction in cost.• Achieve Key Performance Indicators (KPI’s) targets set by the Delivery Centre• Updating the KEDB and CMDB for user’s ease of access and ensuring best practices as per ITIL guidelines.• Interact with the development teams in various phases of development and provide inputs. Show less

  • Software Engineer

    Dec 2012 - Apr 2015

  • Graduate Trainee Engineer

    Dec 2011 - Nov 2012
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  Fidelity International

  May 2015 - now

  Experience in both Development and Maintenance of software projects in JAVA, Spring, Spring boot,hibernate, C#, Biztalk and FileNet.• Hand on experience working with Oracle • Experience writing complex SQL queries and stored procedures • Experience with tools such as Maven, GIT, SVN, Team City, Bamboo, Urban Deploy, Jenkins • Experience on working with Linux and Windows • Worked with file transfer protocols like SFTP and FFTS • Experience working with Agile Methodology implementations • Worked with Log Management tools like SPLUNK • Maintained and supported projects using Kafka and Spark Show less

  • Technical Specialist

    Oct 2021 - now

  • Senior Analyst Programmer

    Jan 2019 - Oct 2021

  • Analyst Programmer

    May 2015 - Dec 2018