Aisha Ayitogo, CPHR Candidate

Experience

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  National Universities Commission

  Jun 2010 - May 2018

  Senior Human Resource Specialist

  Assisted in recruiting staff by collecting and screening applicant resumes and contacted potential applicants to arrange interviews. Advised job applicants on terms and conditions of employment. Onboarded new hires and conducted new hire orientation sessions to inform them of company policies and procedures. Promoted skills training and development of current employees to increase competence and advance their careers. Performed HR tasks such as employee tracking, record keeping, approving annual leave, producing employee reports, and performing other clerical duties. ♦ Successfully transferred paper filling system to online based system for company database increasing efficiency of filing and reducing holding costs of files.♦ processing of payroll and monthly benefits♦ Process Records of Employment as required♦ Utilize various recruitment methods (e.g., job boards, social media) to proactively source and attract qualified candidates for open positions.♦ Stay up-to-date with relevant labour laws and ensure recruitment processes comply with all legal requirements and company policies.♦ Work with HR Department members as a team and help create synergies within the HR department and the whole company♦ Preparing reports for management decision making♦ Ensured that new employees were properly recruited, onboarded, and trained to meet the standards set by the National Universities Commission. Show less

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  HGS Canada Inc.

  Oct 2018 - Aug 2020

  Customer Service Representative

  Received and responded to a high volume of inbound calls daily. Updated the company database by recording customer interactions. Supported customers in resolving issues and troubleshooting technical problems, including internet connectivity and password resets, and more. Adjusted customer price plans using the company’s applications. ♦ Engaged with many customers to resolve technical problems resulting in high customer satisfaction rates.♦ Exceeded monthly sales targets on a regular basis Show less

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  Global Gathering Place

  Jun 2019 - Oct 2023

  Interpreter

  ♦ Supported clients and organizations in the Saskatoon area by providing accurate in-person and online interpretation services to recent emigrants.♦ Interpreted Hausa Language to the client about settlement issues♦ Followed clients to an appointment for interpretation purposes♦ Offered online and physical interpretation from Hausa to English to client♦ Followed client to School, Hospital, House, Mall to interpret from English to Hausa and from Hausa to English♦ Read documents in English and translate the meaning in Hausa to client ♦ Explain challenges to clients regarding settlement in their new location Show less

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  Saskatoon Open Door Society

  Oct 2019 - Oct 2023

  Interpreter

  Provided online and telephone interpretation services for the language Hausa – English for recent emigrants from Nigeria. Accompanied clients to schools, hospitals, shopping malls to provide in-person interpretation services. Advised clients on the challenges of assimilating and settling in a new country. Read and translated important documents for customers from English to Hausa.

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  Concentrix

  Aug 2020 - Jun 2021

  Implement advanced technical support to clients and resolve all escalated and unresolved calls from other technical support advisors. Document all customer interactions in the database to ensure customers have better support experiences. Assist customers in troubleshooting by actively working with them, teaching them how to solve issues in the future.♦ Achieved two promotions within 6 months. ♦ Saved the company money by assisting customers in troubleshooting their iPhones. ♦ Mentored coworkers to de-escalate calls with customers leading to increased satisfaction by customers.

  • Senior Technical Support Advisor

    Aug 2020 - Jun 2021

  • Technical Support Advisor

    Aug 2020 - Jan 2021
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  Eagle's Nest Youth Ranch

  Jun 2021 - Oct 2023

  Human Resources Administrator

  Assist with hiring by pre-screening applicants, setting interviews, conducting reference checks, delivering orientation, and completing paperwork appropriately. Review resumes, conduct phone screens, and evaluate candidates' qualifications based on job requirements. Identify the best-fit candidates for further interviews with hiring managers.♦ Schedule and facilitate interviews between candidates and hiring teams. Ensure timely and effective communication throughout the interview process.♦ Support the HR onboarding to ensure effective integration for all new hires. Preparing the announcements, sending out relevant benefits/payroll documentation, running the HR orientation session and updating materials♦ Provide eligible employees info about our benefits & matched RSP plans, and facilitate enrollments into the plans.♦ Attend meetings, take minutes, and facilitate the follow-up action items.♦ Assist staff & head office with HR, accounting, payroll, legislative, policy, and needs.♦ Serve as an intermediary between Saskatoon and the head office in Prince Albert to facilitate the communication of info, planning HR functions, timely submission of paperwork, etc.♦ Maintain on-site employee & client files and payroll backup as needed♦ Assist with the interpretation of HR policy into practice.♦ Manages update of payroll information into the HR database.♦ Arrange for meetings, interviews, facilities, and take registrations/RSVPs♦ Direct all faxes, mail, incoming calls, staff, and visitors accordingly.♦ Maintain stock of office & cleaning supplies, agency packages, handbooks, & manualsServe as a 'catch-all' for info & assistance in areas not necessarily better handled by others within the organization.♦ Attend career fairs to recruit new employees.♦ Updating systems and maintaining HR records in HRMS Show less

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  Saskatoon Public Schools

  Oct 2023 - Jan 2024

  Human Resource Assistant

  support the human resources team with avariety of clerical and administrative activities including administrative support for absence processing,workers’ compensation, duty to accommodate and the automated dispatching system