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Abdullah I.

Abdullah I.

IT Desktop Support Engineer

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location of Abdullah I.Melbourne, Victoria, Australia

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  • Timeline

  • About me

    Cyber Security Analyst at Northern Territory Government | IR | GRC

  • Education

    • Charles Darwin University

      -
      Master of Cyber Security Information Technology

    • The University of Faisalabad

      -
      Bachelor’s Degree Computer Science

  • Experience

    • Axiom Technologies

      Jan 2019 - Jul 2019
      IT Desktop Support Engineer

      Duties include:∙ Computer OS/Peripherals troubleshooting ∙ Dealing with various OS (Windows 7/8 & 10)∙ Performing hardware & software installation using deployment tools like SSCM∙ Using expertise in SOE, Active Directory and policy groups∙ Printer support∙ Installation, configuration and setting up new desktop, laptops, tablets and windows devices∙ Installation and deployment of latest windows and softwares such as Microsoft 365∙ Maintain and manage client’s data using Microsoft Active Directory∙ Provide technical support in variety of tech devices Show less

    • NEC Australia

      Aug 2019 - Jul 2022
      EUC Engineer

      ◦ Provide support and software delivery for the users within the environment.◦ The use of enterprise tools to deliver service to end users within agreed Service Level Agreements (SLA).◦ Develop, test and implement solutions to problems detected during troubleshooting.◦ Manage communications and liaison with customers and technical groups using regular updates and status reports.

    • Northern Territory Government

      Jan 2022 - now
      Cyber Security Analyst

      • Assisting with incident response of cybersecurity operations team.• Monitor and respond to security and system events from various systems and sources.• Providing required technical support in all areas of vulnerability management, logging and monitoring as directed.• Assisted in diagnosing and resolving system issues, working closely with senior analysts, clients, and external vendors.

  • Licenses & Certifications