Ajinkya Bhosale

Experience

• 

  Infosys Technologies Ltd

  Nov 2007 - Aug 2011

  • Systems Engineer

    Nov 2007 - Aug 2011

  • Ops Executive

    Nov 2007 - Sept 2009
• 

  Sela Group

  Aug 2011 - Aug 2014

  Service Operations Engineer

   Participate in the planning stage through to implementation , completion and support stage using Agile methodologies  Perform tasks to support customer on their needs (campaigns, statistics, billing reports, periodic reporting, analysing data, numbers and information.)  Providing clear, timely and effective management information to senior managers Preparations of OMGs ( Operational Maintenance Guides) , RCAs (Root Cause Analysis)  Assist the Project manager/Sales Team in preparations of RFPs, SOWs, PMPs and High Level Design Specifications documents.  Trend analysis of the traffic flow and incidents for each customer’s Sales team and planning of preventive measures.  Administrate platforms on behalf of customers keeping the availability and performance according to defined SLA  Run ATPs with the Card team and Clients when required.  Assure traffic growth and service stability & working in an improvement loop to stabilize  Perform problem management to reduce the incidents happening in production  To identify and qualify issues (Minor, Serious or Severe Criticality) performing analysis using all resources available, and providing solution to the problem according to the agreed SLA  To provide appropriate alternate implementations/techniques/workarounds  To escalate problem within internal Gemalto R&D or GGS Maintenance or external suppliers in case of bug  To install patches Show less

• 

  SELA Technology Solutions (India) Pvt Ltd.

  Aug 2014 - Jul 2015

  Service Operations Specialist

  Administrate platforms on behalf of customers keeping the availability and performance according to defined SLA• Perform tasks to support customer on their needs (campaigns, statistics, billing reports, periodic reporting, etc)• Assure traffic growth and service stability & working in an improvement loop to stabilize• Participate on the traffic boosting activities assuring a good success rate and availability

• 

  Cognizant

  Jul 2015 - Jan 2016

  Associate Operations Manager

  As part of Cognizant infra services, we provide end to end support to Production and Non-Prod environnements including UAT, QA, SIT, DEV Applications for Foreign Exchange(FX),Trade Execution technology(TET) Environnements

• 

  NICE INTERACTIVE SOLUTIONS INDIA PRIVATE LIMITED

  Feb 2016 - now

  Providing L2 Java application support to all clients who are using Nice Performance Management (NPM) across the globe. These products are based on the data warehousing/ETL concepts and coded in Java

  • Senior QA Engineer

    Oct 2021 - now

  • Specialist - T2 Technical Consultant

    Feb 2016 - Oct 2021