Keith Foote

Experience

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  Hutchison Tele-Services (India) Holdings Limited

  Sept 1998 - Dec 2007

  Assistant Manager- Retail

  Overall responsibility for activities at a store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) Execute marketing promotions, display and store experience schemes.Ensure and monitor quality of acquisition through the store Revenue. Achieve profitability (Return on investment) targets for the store.

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  Max Life Insurance Company Limited

  Jan 2008 - Oct 2008

  Sales Manager- Agency Development

  Manage Life Insurance sales goal achievement through Recruiting agents Training and developing agents on a commission basis Supervise the activity plan of all agents to ensure these are being fulfilled as per the desired levels.Conduct weekly performance review PRP with agents update Sales Management System Promote motivate agents for Career progression program to make them join the organizationPromote agents to use the Agent Portal CRM for managing their customer cross selling them for different products. Show less

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  Vodafone

  Oct 2008 - Aug 2017

  Manager of Customer Experience

  *Worked with the National/Global/Key/SME Account Managers, present and up-sell and cross-sell complex voice and data mobile solutions to Vodafone Global/Enterprise/SME Customers. *Handled service for Large corporates and government verticals while providing solutions like Internet lease lines, MPLS, VPN,IPLC, NPLC, M2M & mobility solutions.*Build sustainable and meaningful relationships with client organizations. Drive day-to-day interactions with clientele; monitor Service Level Agreement (SLA) deliverables, marshal cross functional company resources to address customer drivers and initiatives in a consultative manner.*Own Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), Customer Churn Rate and Customer retention.*Drive customer retention, reduce churn and increase customer satisfaction. *Document customer requirements in standardized format and perform GAP analysis as compared to Vodafone’s standard products & services offer / capability.*Guide team in effective client issues resolution and handle any escalations. *Win Global/Enterprise/SME Customer confidence via solution consulting abilities and support the Sales Account Manager in gaining Global/Enterprise/SME Customer agreement to proceed with Vodafone’s proposals. Ensure that the proposed mobile solutions fit with the Global/Enterprise/SME Customer’s technical requirements. Show less

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  Blinc360 Solutions Pvt. Ltd

  Aug 2017 - Mar 2019

  Sales Manager- Business Development

  Engage with Architecture, Engineering and Construction clients and understand their business needs and responsible for developing and implementing BIM workflow and communicate the benefits of BIM (Business Information Modelling) within and outside the firmCoordinate with project managers and/or engineers for BIM documentation and drafting work in a given project. Client Communication for Project delivery and status.Experience in selling 3D AR/VR/Mixed Reality/Projection MappingExperience in RFP evaluation, BID document Preparation and submission.Business Pitch preparation and presentation Show less

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  Cleanland : Sweeping Machine Manufacturer

  Jul 2019 - now

  Manager- Customer Success and Sales

  • Manage a region and own the business goals for sales for that region. Grow my own team as business continues to grow.• Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement.• Analyze purchase patterns and attitudinal data to reveal new CRM growth opportunities to enhance consumer spending.• Experience in Organic Social Media and Paid Social Media.• Drive demand generation effort for India. And possibly for Africa, UAE and APAC Countries via inside sales and tele-sales campaigns• Implemented email feedback, online surveys, execute CRM campaigns to cross-sell and up-sell new and existing products to current customers. Show less