Nicole Brooks

Experience

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  Duke University Medical Center

  Jan 1999 - Jan 2003

  Staff Assistant

  In this position, I provided support and administration to a management team. My work assured smooth daily operations. I oversaw the scheduling and budget administration for 5 directors, coordinating the expenses of 23 dementia studies and tracking advertising expenses for the research programs. I assisted leadership with budgeting, documentation and compliance issues. To do this, I compiled and maintained accurate documentation for the research programs and study visits. I was in charge of the prescription drug samples for the research studies, overseeing storage and distribution in compliance with FDA standards and laws Show less

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  Judea Reform Congregation

  Jan 2003 - Jan 2007

  3rd Grade Teacher

  At this elementary school, I developed, administered and assessed lesson plans for religious studies. Working closely with faculty, staff and parents, I made sure every student received the instructions necessary for comprehension of the material. Utilized my training skills, communication techniques and program management methods, I created a learning atmosphere that encouraged student progress. I implemented initiatives to engage students, improve retention and create a positive learning experience. Show less

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  Strategic Products & Services (formerly Consultedge)

  Jan 2007 - Jan 2017

  In this role, I supported initiatives to attain short and long-term sales goals. I assisted with the planning and overseeing of special projects to support the sales team, and I assisted with third-party vendor and distributor relations as a key contact for sales. I was the administrator for the sales teams, ensuring each program and project maintained the appropriate scope and direction. I was essential in implementing pilot programs to enhance internal processes and improve sales performances. I also maintained support documentation for all projects and sales, communicating with clients and responding to inquiries and resolving challenges. To ensure accuracy in estimating, I create client quotes for services. I did this by compiling data from Engineers, Account Executives and third-party vendors to develop estimates with set margin levels, and considering rebates and customer discounts. I was tasked with training new employees, evaluating performances and identifying potential training opportunities.One of my successes was overseeing a key project to identify inefficiencies and introduce changes to streamline client order processing, resulting in fewer staffing hours required for each order. I conducted extensive research into current processes, implementing changes to improve efficiency.My duties included beta testing multiple software platforms for the organization and supported onboarding of company acquisitions, ensuring compliance with company standards and piloting programs to implement new policies and procedures. I supported the configuration and deployment of a new CRM program, ensuring the program met or exceeded company expectations Show less

  • Sales Support Specialist

    Jan 2013 - Jan 2017

  • Customer Support Specialist/SE Sales Administrator

    Jan 2007 - Jan 2013
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  Temple Israel

  Jan 2008 - Jan 2010

  5th Grade Teacher

  As a teacher, I established and enforced rules for behavior. I took pride in creating challenging lesson plans to promote religious studies and instructing students individually and in groups. I made sure to communicate objectives and lessons in easily-understood terms. I collaborated with diverse teams, peers and parents to ensure a high level of education. Together, we identified potential challenges and addressed concerns while overseeing classroom training.

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  Gartner

  Oct 2018 - Mar 2020

  Program Manager

  Program manage incoming Membership Acquisition service requests to ensure timely coverage and tracking disposition of prospects. Coordinate the presale to post sale transition for new clients. Key Achievements:• Developed and maintained process for Proof of Concept to Services Kick Off program including cross-functional outreach to provide context and a deeper understanding of process effects resulting in increased efficiency and workflow. • Evaluated and revised automated request process to ensure increased pre-sales coverage of sales opportunities within the EITL group Show less

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  Highlight Technologies

  May 2020 - Nov 2021

  Deputy Program Manager over 1000- person program supporting the Small Business Administration’s COVID-19 Disaster Recovery response. Our program covers multiple projects including the initial processing of Economic Injury Disaster Loans, post-funding compliance, and the Sheltered Venues Operators Grant program. I assist with forecasting, and personnel reporting in addition to coaching Project Coordinators through performance management and personnel issues as well as well as designed and implemented a rewards and recognition program across the overall program. Show less Small Business Administration-Office of Disaster Assistance- COVID-19 ResponseAs part of the Small Business Administration Disaster Recovery Response to COVID-19, our objective is to assist the approximately 4 million small businesses who applied for an Economic Injury Disaster Loan through the SBA. I manage a team of 130 loan processors who review, request documentation for, report fraud and disposition these millions of loans. In my role, I manage personnel, schedule resources and training, provide budgetary forecasting, quality assurance, performance tracking as well as designed and implemented a rewards and recognition program. The project is anticipated to last at least until April 2021 but may be longer if additional federal funding is approved. Show less

  • Deputy Program Manager

    Mar 2021 - Nov 2021

  • Project Coordinator (Project Manager)

    May 2020 - Mar 2021
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  Percepta

  Nov 2021 - now

  Senior Project Manager- Global PMO

  As a Project Manager at Percepta, a subsidiary of Ford Motorcars, I am directly responsible for the deployment of projects on a global scale including but not limited to; new or expanded client business, internal projects, corporate projects, and/or enterprise level projects. Responsibilities also include presales support, new business due diligence data gathering, and responsibility for managing project delivery using an approved project management framework. I work directly with our clients and outside vendors, in addition to liaising with all internal parties. Key responsibility is to deliver client programs, internal projects and initiatives on time, within budget, and according to specifications. Show less