Robert Balczun

Experience

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  The Digitals

  Jul 2013 - Nov 2013

  Account Executive

  • Built and strengthened relationships with new and existing accounts to drive revenue growth.• Strengthened customer relationships with proactive and collaborative approach to managingneeds.• Reviewed accounts monthly to monitor and track customer satisfaction and complaints.• Identified client business needs by gaining understanding of goals, objectives, and processes.• Communicated between internal and external stakeholders, clients, and vendors.• Stayed up to date on changing industry and product standards and trends related to accounts. Show less

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  Lionbridge Poland

  Jan 2014 - Apr 2014

  Junior Project Manager

  Revised, improved, updated, and enforced implementation of translation procedures.• Worked closely with linguists, internal teams, and in-market reviewers to ensure deadlines aremet.• Build and maintain strong working relationships with the suppliers.• Provided management with feedback and recommendations on changes necessary tostreamline and improve processes.

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  JZB Trade

  May 2014 - Sept 2015

  Distribution Manager

  Controlled inventory transactions to reconcile ordering processes with demand forecasts.• Organized financial reporting, scheduling, and inventory systems to enhance productivity.• Supported consistent order fulfilment accuracy by inspecting products to verify correct price.• Monitored and managed stock levels, delivery times and transportation costs to adhere toclients' specifications.• Increased client retention by providing superior customer service.

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  University of East London

  Oct 2015 - May 2018

  Graduate Student - Computer Games Design - Story Development
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  DCM Records

  Jun 2018 - Sept 2018

  Freelance Copywriter

  • Produced original, creative content for promotional advertisements and marketing materials.• Wrote advertising copy for online content, adhering to employers' overarching brand identityand personality.

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  University of Greenwich

  Oct 2018 - Jul 2019

  MA Student Representative

  • Actively provided feedback regarding module structures, content and communicating students’issues and concerns in order to improve satisfaction of present and future students.• Raised students' issues informally with individual members of staff or more formally ondepartment and university level committees in order to effect positive change for the Universitycommunity.

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  DCM Records

  Aug 2019 - Aug 2021

  Marketing Manager

  Working as part of a busy team focusing on tactical planning, scheduling & delivery across multiple media. Responsible for ensuring that promotional activity is targeted, effective in attracting potential customers. • Managed localisation and production planning processes by defining clear timelines, requirements and objectives to ensure appropriate content is delivered on time• Boosted brand awareness and generated leads while managing internal and external marketingcampaigns and programs.• Created company brand messaging, collateral materials, customer events, promotionalstrategies, and product commercialisation.• Utilised market trends and target audience statistics to effectively and appropriately marketproducts.• Implemented creative partnership building and consumer experience design.• Advocated for client requirements and objectives to internal and external stakeholders. Show less

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  Consular Section of the Embassy of Poland

  Aug 2021 - now

  Consular Assistant

  • Assisting Polish nationals by helping them to find solutions to difficulties they face e.g., following the loss or theft of documents, referring more complex cases to a Consul or Vice Consul• Issuing emergency travel documents, attestations, and legalizations, and dealing with customers at the counter, by telephone, or via e-mail• Registration of Polish nationals in the UK and updating their personal files (marital status, address, affiliation, etc.)• Processing and issuing passports and identity cards for Polish nationals Show less