Richard Thomas

Experience

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  US Navy

  Mar 1989 - Mar 1993

  Electronic Technician

  Responsible for preventative and corrective maintenance on surface and air search radar systems as well as shipboard communications systems.

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  RF Monolithics

  May 1993 - Mar 1998

  Equipment Engineering Technician

  Electro-mechanical technician responsible for semiconductor manufacturing equipment.

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  Texas Instruments

  Mar 1998 - Jul 1999

  QRA Lab Manager

  Provided qualification data for new products in the quality assurance lab. Testing and high temp burn-in of product utilizing Aehr ovens and testing equipment.

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  AT&T

  Jul 1999 - Jan 2018

  • IPTV Live Services Team Lead providing Live Services and Set Top Box technical support. • Performed on IPTV Fault Management Team to provide support for AT&T’s Uverse IPTV platform utilizing Microsoft’s SCOM system to monitor 62 video host offices. • Facilitated work on migration of UVerse platform to AWS cloud architecture. • Reactive and preventative maintenance for Windows server systems, including SQL Servers that provide service to millions of customers. • Provide support for Direct TV Sunday Ticket mobile application and Direct TV non-linear application utilizing JMeter, AppDynamics, DevTest Workstation, SPLUNK Dashboard and Charles Proxy. • Provide functional guidance, supervision, technical support, training and quality assurance/quality control to Associate and Intermediate personnel new to the IPTV platform. • Analyzed and revamped antiquated and inefficient processes to increase productivity while bringing in newer and more efficient technologies. • Migrated millions of customer’s set top boxes during client upgrades. • Involvement in trunk provisioning in maintenance on Lucent 1A and 5ESS, Nortel DMS and Ericsson AXE switch types. Show less

  • Sr Specialist, Network Support

    Mar 2011 - Jan 2018

  • Network Operations Center Technician

    Jul 1999 - Mar 2011
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  Amazon

  Sept 2018 - now

  Regional Program Manager

  • Responsible for the overall asset management, work planning, and spare part inventory using Infor EAM software. • Measured and published facility’s metrics. Interpreting the data to provide logistical planning for preventative and corrective maintenance schedules.• Worked with outside vendors scheduling any necessary work that must be completed by external personnel.• Developed and managed tools for effective communication from all production and maintenance teams. • Determine and execute work schedules, diagnose problems and ensure quality control, preventative maintenance and compliance with safety procedures and regulations. Show less