Richard Thomas

Richard Thomas

Electronic Technician

Followers of Richard Thomas53 followers
location of Richard ThomasHaslet, Texas, United States

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  • Timeline

  • About me

    Program Manager

  • Education

    • North Lake College

      2000 - 2004
      Associate's degree Electrical and Electronics Engineering
  • Experience

    • US Navy

      Mar 1989 - Mar 1993
      Electronic Technician

      Responsible for preventative and corrective maintenance on surface and air search radar systems as well as shipboard communications systems.

    • RF Monolithics

      May 1993 - Mar 1998
      Equipment Engineering Technician

      Electro-mechanical technician responsible for semiconductor manufacturing equipment.

    • Texas Instruments

      Mar 1998 - Jul 1999
      QRA Lab Manager

      Provided qualification data for new products in the quality assurance lab. Testing and high temp burn-in of product utilizing Aehr ovens and testing equipment.

    • AT&T

      Jul 1999 - Jan 2018

      • IPTV Live Services Team Lead providing Live Services and Set Top Box technical support. • Performed on IPTV Fault Management Team to provide support for AT&T’s Uverse IPTV platform utilizing Microsoft’s SCOM system to monitor 62 video host offices. • Facilitated work on migration of UVerse platform to AWS cloud architecture. • Reactive and preventative maintenance for Windows server systems, including SQL Servers that provide service to millions of customers. • Provide support for Direct TV Sunday Ticket mobile application and Direct TV non-linear application utilizing JMeter, AppDynamics, DevTest Workstation, SPLUNK Dashboard and Charles Proxy. • Provide functional guidance, supervision, technical support, training and quality assurance/quality control to Associate and Intermediate personnel new to the IPTV platform. • Analyzed and revamped antiquated and inefficient processes to increase productivity while bringing in newer and more efficient technologies. • Migrated millions of customer’s set top boxes during client upgrades. • Involvement in trunk provisioning in maintenance on Lucent 1A and 5ESS, Nortel DMS and Ericsson AXE switch types. Show less

      • Sr Specialist, Network Support

        Mar 2011 - Jan 2018
      • Network Operations Center Technician

        Jul 1999 - Mar 2011
    • Amazon

      Sept 2018 - now
      Regional Program Manager

      • Responsible for the overall asset management, work planning, and spare part inventory using Infor EAM software. • Measured and published facility’s metrics. Interpreting the data to provide logistical planning for preventative and corrective maintenance schedules.• Worked with outside vendors scheduling any necessary work that must be completed by external personnel.• Developed and managed tools for effective communication from all production and maintenance teams. • Determine and execute work schedules, diagnose problems and ensure quality control, preventative maintenance and compliance with safety procedures and regulations. Show less

  • Licenses & Certifications

    • QS9001:2015 QMS

      INTERCERT INC
      Dec 2023
    • Microsoft Certified Solutions Associate (MCSA)

      Microsoft
  • Volunteer Experience

    • Assistant Coach

      Issued by Little League Baseball on Jul 2011
      Little League BaseballAssociated with Richard Thomas