Experience

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  The rock samui

  Sept 2019 - Jan 2020

  Hotel manager and receptionist

  •Successfully collaborated with team of 8 staff members, fostering a positive work environment and promoting effective teamwork and communication. Responsibilities included overseeing daily operations, including guest inquiries, bookings, and maintaining high-quality customer service standards, alongside managing administrative tasks such as financial documentation.•Received an average guest rating of 9.8/10 on prominent review platforms, establishing the establishment as a top-rated destination in the region.•Achieved a 90% occupancy rate during peak seasons, surpassing industry benchmarks and maximizing revenue potential. Show less

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  Sangs thai massage (rozelle & randwick)

  Jan 2022 - Feb 2022

  Cashier/receptionist

  •Managed high-volume reception duties, promptly answering phones, scheduling appointments, confirming bookings, and implementing an organized appointment system to optimize customer flow and therapist availability.•Processed all customer payments efficiently and accurately, handling cash and credit transactions with accountability, and conducted end-of-day reconciliations, accurately balancing cash registers, and preparing financial reports

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  Pinnacle people australia

  Jul 2022 - now

  Hospitality associate

  •Excelled in hands-on customer service at major venues (100K+ capacity): Melbourne Cricket Ground, Flemington Racecourse, Marvel Stadium.•Flourished in fast-paced environments, showcasing exceptional multitasking skills, and maintaining composure during peaks.•Enhanced interpersonal and communication skills, ensuring customer satisfaction by meticulous food and beverage service.

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  Classy consultant company limited

  Dec 2022 - now

  Information technology consultant

  •Led transformative website enhancements for a resort client, creating a visually appealing and user-friendly interface resulting in a 20% increase in website traffic and a 11% rise in conversion rates.•Mitigated overbooking issues by introducing a new channel manager, thereby streamlining OTA booking processes for increased efficiency.•Implemented a direct booking mechanism, reducing OTA commissions by 17% and boosting revenue streams by 14%.