Experience

• 

  Singapore airlines

  Jul 1994 - Apr 1996

  Traffic services manager
• 

  Cycle & carriage industries

  Jul 1996 - Sept 2000

  + Oversaw daily operations for the Mercedes-Benz & Mitsubishi automotive service center in Singapore.+ Core team player to set up Daimler's first wholesale division and led the change management process.+ Designed and introduced improved customer service processes through the implementation of queue numbering and technology-driven communication solutions. Achieved significant results in reducing from 1 week to 03 days in the after-sales booking process and improvised internal resource allocation. Show less

  • Manager, Service (Mercedes-Benz)

    Dec 1998 - Sept 2000

  • Assistant Manager, Service (Mitsubishi)

    Sept 1997 - Nov 1998

  • Assistant Manager

    Jul 1996 - Aug 1997
• 

  Daimler south east asia pte. ltd.

  Oct 2000 - Sept 2018

  + Proven track record in delivering overall aftersales department profitability, meeting quantitative sales, and delivery on customer satisfaction that generate more than S$70M worth of sales revenue in the automotive industry.+ Steered dealers/partners towards continuous process innovation and improvements; leading to enhance operations efficiencies and profitability, customer satisfaction, and loyalty. Instrumental in the setup and development of the service excellence/customer satisfaction program.+ Delivered on business optimization for the new Philippines market and achieved 17% increased sales growth in the first year.+ Defined and implemented short and long-term objectives, oversaw and control all daily operations working with the supply chain and logistics team, improve and implement policy, brand advertising, and promotions, and strategic direction.+ Managed and monitored sales activity to meet the department’s business plan and monthly market share objectives. Further performed annual budgeting and implemented weekly forecasting and metrics reporting.+ Oversaw recruitment and staffing of 17 and business operations across aftersales (service and parts), warranty, training, technical, marketing, financial controls, and customer service. Additionally, evaluated overall team performance, and devised and executed proactive management training processes.+ Collaboration with additional dealer-facing teams to manage all aspects of the supply chain and logistics process.+ Equipped with comprehensive knowledge of automotive product parts, features, and new automotive technology to support and meet customer requirements+ Defined and implemented short and long-term objectives, oversaw and control all daily operations, policy implementation, advertising and promotions, and strategic direction (including pricing). Show less

  • General Manager, Aftersales

    Apr 2014 - Sept 2018

  • General Manager, Parts Sales & Service Marketing

    Apr 2010 - Mar 2014

  • Senior Manager, Service and Parts Marketing

    Apr 2003 - Mar 2010

  • Manager. Warranty and Service Marketing

    Oct 2000 - Mar 2003
• 

  Dynacode systems

  Dec 2018 - May 2020

  Business manager | digital business transformation

  + Implemented Salesforce CRM and trained the employees to harness the technology to improve work efficiency.+ Helmed strategic planning and managed a portfolio of 60 clients and delivered tailored business solutions.+ Developed a detailed 60 pages system test report that demonstrates product effectiveness and won over new client accounts.+ Created and designed all brand advertising and marketing campaigns and launched the new corporate website. Additionally managed the company's social media pages and interacting with customers on the Internet. + Achieved increased revenue streams through word-of-mouth marketing and customer retention. Show less

• 

  Lithan

  Nov 2021 - now

  Adjunct faculty

  + Faciliate and mentor adult learners for Diploma in Digital Business Program under SkillsFuture SG.

• 

  Dynacode systems

  Nov 2021 - Mar 2022

  Business consultant

  + Carry out digital transformation of business operations

• 

  Sewells msxi

  Jan 2022 - now

  Associate

  Automotive consultant for Sewells MSXI. Reviewed warranty process for BMW Asia on Mini and BMW dealerships. Assessor for Service Advisor Certification program for BMW Asia.

• 

  Propnex realty pte ltd

  Jan 2023 - now

  Associate advisor

  Real Estate Consultancy and Sales