Experience

• 

  Jean monnet high school

  Sept 2006 - Sept 2009

  Supervisor

  Teaching French language and PhilosophyAdministrative and organizational tasksProviding direct support to students and parentsResponsible of cultural/sportive/educational programs

• 

  Qqfs (qualitative & quantitative fieldwork services)

  May 2011 - Jan 2014

  Research analyst

  Conducting interviews with medical professorsQualitative and quantitative analysisTranslation of interviews and medical reports

• 

  Ef english live

  Jan 2014 - Apr 2015

  • Reassuring that company standards were met• Final editing & translation of marketing texts• Compliance reporting Selling English courses over the phone to prospects

  • Quality Analyst

    Jun 2014 - Apr 2015

  • Sales Specialist

    Jan 2014 - Jun 2014
• 

  Expedia, inc.

  Jun 2015 - Sept 2016

  Account executive

  Social media & community managementTranslation & back officeCo-operating with internal and external entities

• 

  Google

  Nov 2016 - Nov 2023

  • Facilitated the Onboarding and Offboarding of business clients to Google's platform whilst ensuring prospective business partners met Google's reseller standards.• Administrated Credit Check, Due Diligence and country-specific contracting as well as facilitated the creation of G Suite/ GCP consoles. • Communicated with Partners to determine their business needs and assisted them throughout to obtain the requirements to become a Google Partner.• Created and maintained excellent relationships with clients which were evident by achieving a customer satisfaction rate of 100%.• Facilitated the Onboarding and Offboarding of business clients to Google's platform whilst ensuring prospective business partners met Google's reseller standards. • Administrated Credit Check, Due Diligence and country-specific contracting as well as facilitated the creation of G Suite/ GCP consoles. • Communicated with Partners to determine their business needs and assisted them throughout to obtain the requirements to become a Google Partner. • Created and maintained excellent relationships with clients which were evident by achieving a customer satisfaction rate of 100%. Show less

  • T2 Escalation Specialist - Google Partner Program Support

    Apr 2019 - Nov 2023

  • Technical support advisor Tiers 2 - Google Partner Program Support

    Oct 2017 - Apr 2019

  • Partner Support Representative - Google Partner Program Support

    Apr 2017 - Sept 2017

  • Customer Service Representative - Google Android

    Nov 2016 - Mar 2017
• 

  Degreed

  Nov 2023 - now

  Technical support specialist